Network Manager - Newtown, Wales

HSBC Group; Newtown; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Network Manager to oversee operations in Newtown, Wales. This role requires a passionate leader with strong risk management skills and a commitment to a digital-first culture. Candidates should have a can-do attitude, experience in personal financial services, and the ability to inspire teams to deliver outstanding customer service. The position promotes community engagement and collective responsibility, making it an excellent opportunity for those ready to make an impact.

Qualifications

• Demonstrated ability to lead and inspire others to deliver exceptional service.
• Experience in personal financial services and banking.
• Proven ability to drive change and work effectively in a dynamic environment.

Responsibilities

• Support operational running and manage Customer Service Team.
• Manage risks and promote a customer-centric culture.
• Lead community engagement and support local branches.

Skills

High-energy self-starter

Passionate and customer-obsessed

Strong risk-management skills

Digital-first mindset

Excellent judgement

Strong interpersonal skills

Problem-solving skills

Job description

Network Manager

We are looking for individuals who are ready for this next stage in their career and possess the experience and skillset highlighted below to become a successful Network Manager. This role will be based in Newtown, Wales.

What you’ll do

• Support the day‑to‑day operational running of the Local Market, line‑managing a number of Customer Service Team colleagues, and coaching and developing colleagues across the wider team.
• Manage an efficient resourcing plan and support the onboarding of colleagues into new roles.
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer‑centric culture within our branches.
• Manage the risks and controls of the local market ensuring that operational losses are minimised.
• Role‑model the cultural shift empowering our people while operating with collective responsibility, and lead community engagement through face‑to‑face and Zoom‑enabled customer education sessions.
• Support the running of branches across the Local Market, leading colleagues to deliver the Network Vision and our ambition to set the standard for Mobile‑Centred Smart Banking.
• Be a brand ambassador and the face of HSBC in the local community.
• Drive a digital‑first culture in which products and services are provided in a digital format.

What do I need to be successful?

• High‑energy self‑starter with a particular emphasis on inspiring and motivating others.
• Someone who is passionate, customer‑obsessed, with a can‑do attitude and proven, broad‑based personal financial services and banking experience.
• Strong risk‑management skills across all risk areas, identifying both current and emerging risk with the vision to deliver our Local Market strategy.
• Digital‑first mindset towards our products and services, with a track record of proactively recognising, supporting and fulfilling customer needs.
• Enhanced coaching ability to grow colleague capability to deliver an exceptional customer experience in line with the Network Vision.
• Excellent judgement and a demonstration of decisiveness and tenacity.
• Strong interpersonal skills in developing effective relationships with colleagues, customers and the community whilst creating opportunities for others to work collaboratively and positioning the Network at the heart of the Local Market.
• Ability to use flexibility and adaptability to deal with constantly changing priorities and tasks, operating across multiple locations using remote management.
• Evidence of initiating and leading change in a way that inspires and engages those around.
• Ability to work in an ambiguous environment, making judgements and prioritising rather than focusing on clearly defined activities and objectives.
• Excellent problem‑solving skills with the ability to critically understand the root cause and implement creative solutions.
• A role model with the ability to develop and retain a diverse team, grow their capability and encourage innovative thinkers.
• Proven track record of investing in colleagues to grow their capability and encouraging innovative thinking with the ability to problem‑solve.

Where & When you’ll work

The role is branch‑based and our team operates between Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30. There may be times when we ask you to support other local branches within a reasonable distance to you, with any additional costs reimbursed in line with HSBC Expenses Policy.

We are dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.