1st Line IT Support Technician

t2 group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free Car Parking

25 days annual leave + bank holidays

Employee well-being and assistance programme

Life assurance cover

Job summary

A professional training organization in Cardiff is looking for an IT Support Technician to provide first line technical support to internal employees. In this full-time role, you will manage service requests effectively and ensure a high level of customer service. The ideal candidate should have good knowledge of Microsoft products and experience with ticketing systems. Benefits include generous annual leave, free car parking, and various employee support programs.

Qualifications

• Experience in providing first line technical support in a Helpdesk environment.
• Knowledge of asset management and configuration of devices.
• Familiarity with escalating unresolved issues effectively.

Responsibilities

• Provide first line technical support to internal employees.
• Manage and prioritize service requests.
• Accurately update the asset register.

Skills

Good knowledge of Microsoft Products

Experience of using ticketing systems

Ability to manage workload and prioritise issues

Comfortable answering calls from staff

Ability to explain technical details to non-technical staff

Job description

This range is provided by t2 group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from t2 group

Based: Head Office, St Mellons, Cardiff

Reports to: Business Intelligence Manager

If you are an experienced IT Support Technician or have the skills to support a busy IT Helpdesk then we may have the perfect role for you.

Salary and benefits

Free Car Parking

• 25 days annual leave + bank holidays (increasing with length of service)
• Christmas & New Year shutdown period
• Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM
• £500 employee referral bonus scheme
• Enhanced sick pay & maternity reward vouchers
• Employee well-being and assistance programme
• Access to EV company car scheme
• Life assurance cover

Role Purpose:

Responsible for first line technical support to internal employees ensuring service requests are dealt with in line with Helpdesk objectives and standards.

Desirable Skills and Experience:

• Good knowledge of Microsoft Products.
• Experience of using ticketing systems and meeting SLAs.
• The ability to manage your workload and prioritise issues.
• Be comfortable answering telephone calls from staff.
• Be able to explain technical details to non-technical staff.
• Setting up and configuring new laptops/ desktops/mobile phones/phones.
• Organizing couriers to bring in and send out equipment to field based staff.
• Accurately update the asset register.
• Able to pick up 3rd party software’s that support the business.
• Ensure issue fully investigated before escalating if necessary.

Additional Information

·Employment is subject to a satisfactory enhanced DBS check & references

t2 group is committed to providing a safe environment for all learner’s and employees. To find out more about our commitment to safeguarding please visit the t2 website

We’d love to hear from you! Apply today and take the next step in your career with t2 group.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Professional Training and Coaching

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