Network Engineer - Next Generation Firewalls

IP-People; London; On-site; GBP 42,000 - 55,000; Full time

Job summary

A managed service provider in London is seeking a skilled Network Engineer for their 24/7 operations team. The candidate will handle Layer 2 and 3 tickets, work on next-gen firewalls, and closely collaborate with senior engineers. Required skills include experience with Fortigate and Palo Alto, understanding networking principles, and relevant certifications. This full-time position offers a dynamic and supportive environment.

Qualifications

• Experience with next-gen firewalls required.
• Solid understanding of networking principles at CCNA/R&S or JNCIS-ENT level.
• Strong grasp of Layer 2 and 3 protocols is crucial.

Responsibilities

• Troubleshoot and resolve customer network issues.
• Manage support tickets and incidents professionally.
• Deliver clear communication with customers and teams.
• Assist with configuration and implementation for projects.
• Maintain accurate documentation, including Visio diagrams.

Skills

Experience with Next-Gen Firewalls - Fortigate, Palo Alto

Solid understanding of networking principles (CCNA R&S / JNCIS-ENT level knowledge)

Strong grasp of Layer 2 & 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)

Cisco or Juniper experience

Cisco, Juniper, or equivalent certifications (CCNA, CCNP, JNCIS)

Firewall experience (Fortinet, Palo Alto, Cisco)

Job description

Network Engineer | 24/7 Operations | Next Generation Firewalls

A highly successful Managed Service Provider, offering Connectivity, Cloud, Infrastructure, and more is seeking a Network Engineer to join their 24/7 operations team.

Location: London (24/7 shift pattern – 2 days, 2 nights, 4 off)

The Role

As a 2nd Line Network Engineer, you’ll take ownership of Layer 2 and 3 customer tickets, changes, and requests, as well as working with Next Gen Firewalls. You would be working closely with and receiving training/guidance from senior engineers to resolve technical challenges.

• Troubleshoot and resolve customer network issues across switching, routing, wireless, and security environments
• Manage support tickets, incidents, and changes with professionalism and accountability
• Deliver clear, consistent communication with customers and internal teams
• Contribute to project delivery by assisting with configuration and implementation
• Maintain accurate documentation including Visio diagrams and technical summaries

What You’ll Bring

• Experience with Next-Gen Firewalls - Fortigate, Palo Alto etc
• Solid understanding of networking principles (CCNA R&S / JNCIS-ENT level knowledge)
• Strong grasp of Layer 2 & 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)
• Cisco or Juniper experience
• Cisco, Juniper, or equivalent certifications (CCNA, CCNP, JNCIS)
• Firewall experience (Fortinet, Palo Alto, Cisco)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting