Network Engineer

Franklin Fitch; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading MSP is seeking a Network Engineer to join their operations team in the United Kingdom. The ideal candidate will handle customer support, maintain network performance, and work with multi-vendor technologies like Cisco and Fortinet. This hands-on role allows for growth and development in a dynamic environment, with a compensation range of £30,000 to £40,000. The position offers a 90% remote work opportunity.

Qualifications

• Experience with multi-vendor technologies including Cisco, Fortinet, and Juniper.
• Ability to work across various operating systems for network support.
• Willingness to progress toward relevant industry certifications.

Responsibilities

• Take ownership of technical support requests from start to finish.
• Monitor network performance and drive issues to resolution.
• Create scripts to streamline daily tasks and improve efficiency.

Skills

Experience supporting Cisco products

Experience supporting Fortinet products

Strong communication skills

Problem-solving abilities

Hands-on network experience

Job description

Network Engineer | £30,000 - £40,000 | 90% Remote (London) | MSP

Are you ready to take the next step in your network engineering career? Our client is looking for a Network Engineer who thrives in a hands‑on technical environment and is passionate about providing outstanding support to enterprise‑level networks.

In this role, you’ll be a key part of our operations team—owning customer issues, ensuring smooth network performance, and supporting senior engineers with project delivery and infrastructure enhancements.

What You’ll Do

Customer Support & Incident Handling

• Take ownership of technical support requests, ensuring they’re managed professionally from start to finish.
• Diagnose and resolve issues independently or alongside the wider engineering team.
• Maintain service levels through fast, accurate troubleshooting.
• Communicate clearly with customers and colleagues throughout each step of the process.

Network Infrastructure & Operations

• Apply strong knowledge of modern network environments, spanning physical, virtual, and cloud‑connected components.
• Work confidently across multi‑vendor technologies such as Cisco, Fortinet, and Juniper.
• Monitor network performance, identify irregularities, and drive issues to resolution.
• Suggest improvements to enhance stability, resilience, and efficiency.

Systems, Configuration & Automation

• Work across multiple operating systems relevant to network administration and support.
• Perform updates, software deployments, and firmware upgrades across a range of devices.
• Create scripts or lightweight automation to streamline daily tasks and improve operational efficiency.
• Progress toward relevant industry certifications as part of continuous development.

Security & Risk Awareness

• Understand modern security risks and how they impact network environments.
• Help safeguard customer infrastructure through proactive monitoring and vulnerability awareness.
• Contribute to strong security hygiene across all operations.

Change, Governance & Documentation

• Support structured change control processes, ensuring changes are planned and implemented safely.
• Maintain accurate records of assets, updates, and configuration changes.
• Assist with preparing change requests and implementing approved work.

Who You Are

• Experience supporting Cisco and Fortinet products
• A motivated engineer with solid hands‑on network experience.
• A clear communicator who takes pride in delivering excellent service.
• A problem‑solver who can adapt to both independent and team‑based tasks.
• Someone who takes responsibility, follows process, and sees tasks through to completion.
• Eager to learn, develop new skills, and work alongside senior engineers on complex challenges.