Network Analyst

Systal Technology Solutions; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Systal Technology Solutions is seeking a NOC Analyst to monitor and support customer network and infrastructure environments, ensuring maximum availability and performance. You will handle first-line operational support across network, server, cloud, and security platforms while responding to alerts and incidents in line with SLAs.

The role emphasizes proactive incident handling, basic troubleshooting, and collaboration with cross-functional teams to maintain service reliability.

Qualifications

• Experience in a Network Operations Centre (NOC) or IT infrastructure support environment.
• Knowledge of basic networking concepts and protocols.
• Familiarity with network monitoring and alerting platforms.

Responsibilities

• Serving as primary support for network operations by managing customer devices and end-to-end services.
• Assessing problem sources, severity, and performing basic checks.
• Provide monitoring metrics and incident data.
• Monitor network elements, identify faults, and manage incidents.
• Log remote access incidents and engage relevant teams as needed.

Skills

Network operations

TCP/IP

DNS/DHCP

VLANs

Routing

Switching

Monitoring tools

Communication

Tools

SolarWinds

PRTG

LogicMonitor

Zabbix

Job description

Role Overview

The NOC Analyst is responsible for proactively monitoring, managing, and supporting customer network and infrastructure environments to ensure maximum availability, performance, and operational stability.

The role provides first-line operational support across network, server, cloud, and security platforms, responding to alerts, incidents, and service events in accordance with agreed Service Level Agreements (SLAs) and operational procedures.

What will you be doing?

• Serving as primary support of network operations by managing customer devices and end-to-end services.
• Assessing the source of the problem, severity justification, performing basic checks and engaging responsible team if needed.
• Basic technical overview of all supported technologies and vendors (Cisco, F5, Checkpoint, etc.).
• Network elements monitoring, fault identification and management.
• Log remote access incidents and . El
• Provide monitoring metrics and incident data.

What will you be doing?

• Previous experience in a Network Operations Centre (NOC), Service Desk, or IT infrastructure support environment
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching
• Familiarity with network monitoring and alerting platforms such as SolarWinds, PRTG, Logic Monitor, Zabbix, or similar tools.
• Excellent verbal and written communication skills.

Who are we looking for?

Competitive salary and benefits package.

Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

You will get the opportunity to work with like-minded individuals at Systal and we work hard to create a sociable, enjoyable working environment.