Network Operations Engineer (1-year fixed teram contract)

Team Creation Limited; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Training and onboarding

Career development and certification

Team-oriented environment

Retirement benefits

Job summary

Team Creation Limited is seeking a dedicated NOC IT Specialist to monitor and maintain critical IT systems and networks. The role requires shift-based availability, including nights, weekends, and holidays, to ensure 24/7 operational support.

You will use SolarWinds, Nagios, Zabbix and other tools to identify alerts, manage incidents, and perform basic troubleshooting across servers and networks while collaborating with vendors and internal teams.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support, system administration, or network operations.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Familiarity with monitoring tools such as SolarWinds, PRTG, New Relic.

Responsibilities

• Monitor IT infrastructure, applications, and networks using NOC tools.
• Respond to incidents and coordinate with cross-functional teams for resolution.
• Provide root cause analysis and preventive measures.
• Document procedures and maintain incident records.
• Shift-based 24/7 coverage with handovers and on-call support.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Shift-based work

Education

Diploma or bachelor’s in Computer Science or IT

Tools

SolarWinds

Nagios

Zabbix

PRTG

New Relic

Job description

Company Overview

Team Creation is a leading iGaming company dedicated to delivering innovative and exciting gaming experiences to players worldwide. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction.

Role Overview

We are seeking a detail-oriented and proactive NOC IT Specialist to join our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime. The position requires shift-based availability, including nights, weekends, and holidays, to provide 24/7 operational support.

Key Responsibilities

1. System and Network Monitoring:

• Continuously monitor IT infrastructure, applications, and networks using NOC tools (e.g., SolarWinds, Nagios, Zabbix).
• Identify, analyze, and elevate alerts or incidents to appropriate teams or stakeholders.
• Maintain logs and incident records for auditing and reporting purposes.

2. Incident Management:

• Respond to and resolve technical incidents, escalating when necessary.
• Coordinate with cross-functional teams to ensure timely resolution of issues.
• Provide root cause analysis for recurring issues and recommend preventive measures.

3. Performance Optimization:

• Track and report on system and network performance metrics.
• Suggest and implement improvements to enhance system reliability and efficiency.
• Assist with capacity planning and forecasting for IT infrastructure.

4. Troubleshooting and Maintenance:

• Perform basic troubleshooting of servers, networks, and applications.
• Collaborate with vendors and third-party service providers to address and resolve issues.
• Conduct routine system checks and maintenance tasks to prevent downtime.

5. Shift-Based Operations:

• Provide 24/7 coverage on a rotating shift schedule.
• Maintain effective handovers between shifts to ensure continuity of service.
• Stay available for on-call support as needed.

6. Documentation and Communication:

• Update operational procedures, knowledge bases, and incident reports.
• Communicate effectively with team members, stakeholders, and management regarding ongoing issues and resolutions.
• Prepare daily and weekly operational reports.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support, system administration, or network operations.
• Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
• Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple tasks.
• Team player with a proactive attitude.
• Willingness to adapt to a shift-based schedule, including nights and weekends.

Good To Have:

• Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
• Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper V).
• Understanding of security practices and tools (firewalls, IDS/IPS).

What We Offer:

• Competitive salary.
• Comprehensive training and onboarding program.
• Opportunities for career development and certification support.
• A collaborative and supportive work environment.
• Health, wellness, and retirement benefits.