NetSuite & Systems Support Administrator

Ashtead Technology; Kintore; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ashtead Technology is seeking an organised Business Support Administrator to provide administrative support across key applications, mainly Oracle NetSuite. Based in the Business Systems team, you will manage user access, coordinate support requests and produce performance reports for the system users.

You will work with internal stakeholders and external providers, assist with release notes, and help test system changes and upgrades to ensure successful implementation.

Qualifications

• Previous experience in an administrative, business systems or support role.
• ERP or business application such as Oracle NetSuite beneficial.
• Strong organisational skills and excellent attention to detail.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook. Microsoft Project would be advantageous.
• The ability to manage multiple requests, prioritise workloads and adapt to changing business needs.
• A proactive approach with ownership and follow-through to resolution.
• Excellent communication skills and the ability to work with internal colleagues and external service providers.
• A customer-focused approach, with a genuine interest in improving system user experience.

Responsibilities

• Create, amend and remove user accounts in Oracle NetSuite and other business systems.
• Produce weekly and monthly support statistics.
• Raise purchase orders for IT-related software, licences and services.
• Attend meetings with external system support providers and internal stakeholders.
• Track and communicate actions from meetings to the team and users.
• Categorise and update support requests; provide first-line support.
• Assist in release notes and user guidance documentation.
• Support testing of system changes and upgrades; plan testing with Super Users.
• Record, track and communicate testing results and defects.

Skills

Organisational skills

Communication skills

Problem-solving

Attention to detail

Multitasking

Tools

Oracle NetSuite

Microsoft Office

Microsoft Project

Job description

Ashtead Technology is seeking an organised Business Support Administrator to provide administrative support across key applications, mainly Oracle NetSuite. Based in the Business Systems team, you will manage user access, coordinate support requests and produce performance reports for the system users.

You will work with internal stakeholders and external providers, assist with release notes, and help test system changes and upgrades to ensure successful implementation.