NetSuite Success Architect: ROI & Automation Leader

NoBlue2 Limited; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Company bonus scheme (~10% of salary)

25 days leave + bank holidays

Private healthcare – including optical

Enhanced pension scheme with company 5

Life assurance at 3x salary

Perkbox discounts

Regular company events

Company funded training programs

Performance-based rewards quarterly

Hybrid by default

Job summary

NoBlue2 Limited is seeking a Customer Success Manager to maximise NetSuite value for strategic customers. You will become a strategic adviser, measuring health, prioritising opportunities, and developing multi‑year roadmaps that drive adoption and automation while reducing churn.

You will collaborate with Account Management to align roadmaps with product releases, deliver health checks, and identify opportunities to expand services across the customer’s ERP landscape.

Qualifications

• Strong NetSuite knowledge and ERP understanding.
• Business consulting experience with prioritised recommendations.
• Commercial acumen linking improvements to outcomes.
• Excellent stakeholder management and communication, including executives.
• Analytical and structured with roadmaps.
• Proactive and curious about AI to improve consulting.

Responsibilities

• Develop and maintain customer optimisation roadmaps aligned to business goals.
• Prioritise quick wins and longer-term transformation initiatives based on impact, complexity and ROI.
• Align roadmaps with NetSuite releases and review progress with customers.
• Partner with Account Managers for quarterly business reviews and renewals.
• Deliver customer health checks to identify inefficiencies and value opportunities.
• Diganose inefficiencies and automate manual activities.
• Recommend improvements to reporting, visibility, decision-making and adoption.
• Identify commercial opportunities for additional services.
• Quantify the business impact and ROI of recommendations.
• Develop and maintain Customer Health Scores across the portfolio.
• Track churn indicators and propose proactive interventions.
• Share roadmap progress and value with customers and stakeholders.
• Provide guidance on industry trends and changes customers should consider.

Skills

NetSuite knowledge

Business consulting

Stakeholder management

Analytical thinking

Communication skills

AI literacy

Tools

ERP systems

Job description

NoBlue2 Limited is seeking a Customer Success Manager to maximise NetSuite value for strategic customers. You will become a strategic adviser, measuring health, prioritising opportunities, and developing multi‑year roadmaps that drive adoption and automation while reducing churn.

You will collaborate with Account Management to align roadmaps with product releases, deliver health checks, and identify opportunities to expand services across the customer’s ERP landscape.