Application Support Engineer

Core Highways; Milton Keynes; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Life assurance

33 days holiday per year

Enhanced Maternity Pay

Online GP Services

Free Mortgage Advice

Employee Health Plans

Employee Assistance Program

Free Wellbeing App

Job summary

Core Highways is seeking an Applications Support Engineer for NetSuite and related business applications. Based in Milton Keynes with a hybrid/remote option, you will support NetSuite modules and drive improvements across systems.

You will work with Finance, HR, and other stakeholders to ensure robust, scalable solutions. You will manage integrations, upgrades, and user guidance while maintaining data integrity and system governance.

Qualifications

• Experience with NetSuite modules within a business environment.
• Ability to support NetSuite and related line of business applications.
• Experience with API integrations and data workflows.
• Strong problem solving and clear stakeholder communication.

Responsibilities

• Implement, maintain, and support NetSuite and connected applications.
• Provide 2nd and 3rd line engineering support for NetSuite and related systems.
• Liaise with finance, HR, and stakeholders on NetSuite needs.
• Manage integrations and data connections between NetSuite and other apps.
• Lead NetSuite upgrades, releases, and regression testing.
• Configure NetSuite features like saved searches, workflows, and roles.
• Provide user guidance and training on NetSuite best practices.
• Ensure data accuracy across NetSuite and connected systems.

Skills

Problem solving

Data quality

Cross-functional

Communication

Independent delivery

Stakeholder management

Technical translation

Tools

NetSuite

REST APIs

HubSpot

Reflow

Job description

About the job Application Support Engineer

Core Highways is a leading provider of temporary traffic management, barrier solutions and events signage. People are the heart of our business. We recognise each and every individual's value and commitment and we know that the success of our business is only made possible by the drive and enthusiasm of our people.

As a nationwide business, we have a number of fulfilling roles and we're often looking to expand our teams as we continue to grow.

We currently have vacancies for an Applications Support Engineer. This role is a hybrid role based in Milton Keynes but with the option to be primarily remote.

The role:

As our Applications Support Engineer, you will work closely with key business stakeholders, the rest of the technology team and third parties to support our current NetSuite modules and play a key role in providing our technology roadmap future development of the NetSuite platform. Over time, you will take full ownership of developing and driving improvements and helping us stay ahead of the curve with NetSuite and our other line of business applications.

Key responsibilities:

• Implement, maintain, and support NetSuite and other directly connected Line of Business applications within our applications estate.
• Provide 2nd and 3rd line engineering support for NetSuite, Reflow, HubSpot and Payroll systems
• Function as a technical point of liaison with key stakeholders and users of NetSuite including and not limited to the Finance and HR teams.
• Support existing integration workflows and data connections between NetSuite and other line of business applications and services and other systems leverage REST APIs and other ad-hoc and/or manual integrations.
• Integrate with third-party APIs such as Reflow and HubSpot to boost efficiencies across the group.
• Lead on NetSuite system upgrades, releases, and regression testing
• Diagnose issues related to workflows, scripts, forms, roles, and permissions.
• Reproduce issues in the sandbox environment and identify root causes.
• Configure NetSuite features such as saved searches, workflows, forms, fields, and roles.
• Serve as our Subject Matter Expert for NetSuite Finance, HR, and Procurement modules.
• Provide user guidance and training on NetSuite best practices.
• Validate data accuracy across NetSuite and connected systems.
• Collaborate with key stakeholders to identify opportunities to enhance our business processes.
• Ensure we have the right documentation in place and where necessary create the appropriate support documentation for NetSuite and other line of business applications.
• Manage support tickets through SLAs and priority levels.
• Implement NetSuite governance, security, and compliance best practices.
• Propose technical solutions based on client needs and ensure the scalability and maintainability of the system.
• Contribute to the development of application architecture design in partnership with Group Head of IT, stakeholders and third parties defining customizations where required.

Knowledge, skills and experience:

• Someone who thrives on solving problems, communicates clearly, and proactively identifies opportunities for improvement.
• Able to demonstrate a precise and thorough approach to data quality and changes made to critical applications.
• Comfortable juggling multiple tasks and responsibilities across key business processes.
• A thirst for knowledge and a desire to keep learning and growing in your role.
• Confidence in taking project tasks from inception to full delivery independently.
• Ability to spot opportunities for efficiency, translate technical concepts for non-technical staff, and drive cost savings.
• Knowledge and understanding of key business processes related to NetSuite specifically standard Finance processes and how they relate to NetSuite.
• Capable of working cross-functionally and facilitating and collaborating with multiple stakeholder groups.
• You will care about delivering high-quality solutions that are robust, secure, scalable, and maintainable.

What we offer:

• Salary of £60,000-£65,000 per annum
• Life assurance
• 33 days holiday per year - Inclusive of bank holidays
• Enhanced Maternity Pay
• Online GP Services
• Free Mortgage Advice
• Employee Health Plans
• Employee Assistance Program – providing free 24/7, professional and confidential advice on any issue both personal and work related
• Free Wellbeing App – access to the latest in wellbeing support for example, virtual fitness programs, help to stop smoking etc.

We are an equal opportunities employer and are proud to be signatories to the Care Leavers Covenant and the Armed Forces Covenant.

As a Disability Confident Employer, we recognise that everybody is different and strive to harness those differences to create an inclusive environment where individuals feel valued, their talents are recognised and they are given every opportunity to develop their full potential.

For further information, a copy of the Job Description or an informal conversation please get in touch.