Neonatal Unit Ward Clerk — Part-Time NHS Admin

Transformation Unit; Telford; Hybrid; GBP 17,000 - 19,000; Part time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is recruiting a clerical/administrative assistant to join the Neonatal Unit on a part-time basis (26 hours per week).

The successful candidate will handle telephone enquiries, filing, booking appointments and general admin tasks, with training provided. You will work with a friendly team to support patients and families, while maintaining high standards of care and data accuracy.

Qualifications

• NVQ Level 2 and 3 in Business Administration are required or willingness.
• Experience with hospital administration systems.
• Good IT skills and ability to work under pressure.
• Experience dealing with the general public.

Responsibilities

• Provide clerical, administrative and IT support to medical and nursing staff.
• Receive and welcome patients and visitors; check records and prepare notes.
• Answer telephone calls and relay information.
• Arrange and collect notes and X-rays as needed.
• Support signposting and information services for families.

Skills

Verbal communication

Telephone skills

Written communication

Customer service

Education

NVQ Level 2 in Business Administration

NVQ Level 3 in Business Administration

Tools

Hospital administration system

Job description

The Shrewsbury and Telford Hospital NHS Trust is recruiting a clerical/administrative assistant to join the Neonatal Unit on a part-time basis (26 hours per week).

The successful candidate will handle telephone enquiries, filing, booking appointments and general admin tasks, with training provided. You will work with a friendly team to support patients and families, while maintaining high standards of care and data accuracy.