Neighbourhood Support Officer (Older Persons Independent Living Service)

Beighton; Sheffield; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Beighton is seeking a Neighbourhood Support Officer for the Older Persons Independent Living Service in Sheffield. The role centers on managing the reception at Buchanan Green, with additional general office tasks and possible visits to OPIL sites across the city.

A driving licence and access to a vehicle would be advantageous for carrying out checks and travel. The successful candidate will be an excellent communicator with strong customer service skills, capable of managing their workload

Qualifications

• Excellent communication and customer service skills.
• Able to manage own workload and work in a team.
• Proactive and flexible approach to work.
• Reasonable IT skills (MS Office) and data handling.

Responsabilités

• Cover the reception desk at Buchanan Green retirement living building.
• Carry out general office administration for the OPIL service.
• Undertake health and safety checks at OPIL buildings across the city (driving may be required).
• Support older and vulnerable people to live independently and age well.

Connaissances

Customer service

Face-to-face communication

IT skills

Teamwork

Driving licence

Description du poste

Neighbourhood Support Officer (Older Persons Independent Living Service)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

An exciting opportunity has arisen within the Older Person’s Independent Living Service for recruitment to a full-time, fixed term, Neighbourhood Support Officer post.

The main function of the role is to cover the reception desk at Buchanan Green our newest retirement living building. It also incorporates general office administration for the OPIL service. The ability to drive and have access to a vehicle would be an advantage for some aspects of the role e.g. undertaking H&S checks at OPIL buildings across the city.

The successful applicant will be an excellent communicator and have exceptional face to face customer service skills. They will be able to demonstrate their ability to manage their own workload, whilst working as part of a team. They will have a proactive flexible approach to work, proven IT skills, and be focused on helping older, and vulnerable people to live independently and age well.

Applicants are encouraged to use the STAR method when addressing the person specification.

For informal enquiries please contact Howard Mitchell on 07825 866 036.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.