Rent Officer

Moat Homes; Dartford; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Excellent benefits

Awarded The Sunday Times Best Places…

Job summary

Moat Homes, based in Dartford, is hiring for a rent accounting officer to own rent accounting processes and maintain strong financial controls. The role supports flexible working between home and the Dartford office with all IT equipment provided.

You will process tenant transactions, maintain ledgers, handle enquiries and support invoicing. A numerate background and experience with basic Excel/Word are expected.

Qualifications

• Good standard of education – Numeracy in particular.
• Basic knowledge of Microsoft Excel and Word.
• Some understanding of financial database ledger systems.

Responsibilities

• Process transactions to tenant accounts in a timely and accurate manner.
• Post cash book rent items and reconcile postings in the housing management system.
• Update tenant and property account information to reflect movements and disposals.
• Raise rent debits and reconcile postings to expected charges.
• Handle rent-related enquiries and notification to Tenants / Income Recovery.
• Provide cover to produce sales invoices as required.
• Index documents in the document management system accurately.

Skills

Numeracy

Attention to detail

Customer service

Education

Basic education

Tools

Microsoft Excel

Microsoft Word

Financial database ledger systems

Job description

Salary: £28,928- £36,161 per annum (salary offered dependent on experience)

Contract: 12 Month Fixed-Term Contract

Do you have a keen eye for detail and a passion for delivering excellent customer service? We're looking for someone to take ownership of our rent accounting processes, ensuring information is accurate, reliable, and current. You'll work closely with our customers and colleagues to resolve queries, maintain strong financial controls, and help provide an efficient and professional service.

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, and our Dartford office.

For more information, please take a look at the job description: rent-officer.pdf

Your key tasks will include:

• Processing transactions to tenant accounts in a timely and accurate manner including the processing of automatic files. Maintain payment types and posting references in the housing management system.
• Posting cash book rent items and maintain appropriate records to allow timely reconciliation of the nominal ledger control accounts to postings in the housing management system.
• Processing changes to tenant and property account information to reflect tenant movements; new properties; disposal of properties (stair casings, Social Homebuy, Right to Buy/Acquire, stock disposal transactions) accurately and in a timely manner.
• Raising the rent debit and reconcile the posting to the expected charge.
• Posting dishonoured DD adjustments and send appropriate notification to Tenants / Income Recovery.
• Dealing with rent related enquiries as appropriate.
• Providing cover to produce sales invoices as required.
• Indexing items in the document management system in an accurate & timely manner.

You’ll have:

• Good standard of education – Numeracy in particular
• Basic knowledge of functions in Microsoft Excel and Word
• Some understanding of financial database ledger systems.

Who are we?

We’re a housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers, providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025, based on our employee feedback.

Come and make a difference, grow your career, join a great team and take on new challenges.

Excellent benefits.

For more info, check out our employee benefits video here: https://tinyurl.com/nr6ymtb4

You’ll join us on the first Monday of the month and begin with a structured, week-long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

We reserve the right to close this vacancy earlier than the deadline if we receive a large volume of applications.