Housing Options Officer - Solihull

Think Recruitment; Coleshill CP; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid working (3 days from home)

Job summary

Think Recruitment is seeking an experienced Housing Options Officer for a temporary role in Coleshill. The position involves providing housing advice to individuals at risk of homelessness, assessing needs, and coordinating housing solutions across private and social sectors.

The role is hybrid, offering three days remote work and requires a valid driving licence. You will manage a varied caseload, develop personalised housing plans, and liaise with landlords and support agencies while adhering

Qualifications

• Experience in housing options, homelessness, or housing advice.
• Strong communication and negotiation abilities.
• Ability to manage a busy caseload with attention to detail.

Responsibilities

• Provide housing advice and assistance to customers facing housing difficulties.
• Assess homelessness applications and housing needs in line with policy and legislation.
• Develop personalised housing plans and actions with customers.
• Liaise with landlords and housing providers to explore options.
• Maintain up-to-date case records and manage safeguarding referrals where needed.

Skills

Housing options

Homelessness knowledge

Customer service

Communication skills

Case management

Job description

Housing Options Officer

Pay: £28.00 per hour

Job Type: Temporary, minimum 3 months

Working Arrangement: Hybrid - 3 days working from home

Driving Licence: Essential

Job Overview

We are seeking an experienced and proactive Housing Options Officer to join an award-winning Housing Association on a temporary basis for an initial period of at least 3 months.

The successful candidate will provide housing advice and assistance to individuals and families who are homeless, threatened with homelessness, or experiencing housing difficulties. You will work to prevent homelessness, assess housing needs, and identify suitable housing solutions in accordance with relevant legislation and local authority policies.

This is an excellent opportunity for a motivated housing professional with strong communication, assessment, and problem-solving skills.

Key Responsibilities

• Provide housing advice, information, and assistance to customers experiencing housing difficulties
• Assess homelessness applications and housing needs in line with relevant legislation and procedures
• Work proactively to prevent and relieve homelessness
• Develop personalised housing plans and agree appropriate actions with customers
• Assess eligibility, homelessness circumstances, and priority need where applicable
• Explore alternative housing options, including private rented accommodation, social housing, and supported housing
• Liaise with landlords, housing providers, support agencies, and other relevant professionals
• Manage a varied caseload and maintain accurate, up-to-date case records
• Identify safeguarding concerns and make appropriate referrals where necessary
• Ensure all cases are managed in line with statutory duties, policies, and service standards

Essential Requirements

• Previous experience working in a Housing Options, Homelessness, or Housing Advice role
• Knowledge of homelessness legislation and housing-related procedures
• Experience assessing housing needs and supporting customers facing homelessness
• Excellent communication, negotiation, and customer service skills
• Ability to manage a busy caseload and prioritise competing demands
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• A full, valid driving licence

Working Arrangements and Benefits

• £28.00 per hour
• Temporary assignment for a minimum of 3 months
• Hybrid working, with 3 days working from home
• Opportunity to contribute to homelessness prevention and positive housing outcomes

INDPS