Neighbourhood Officer

Together Housing; Salford; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

27 days holiday + bank holidays

Job summary

Together Housing is seeking two Neighbourhood Officers to manage a Salford patch, balancing field and home-based work. The role focuses on tenancy management, high-quality customer care, and boosting community resilience through local engagement.

As part of Pendleton Together within Together Housing Group, you will support social housing residents, handle ASB and lettings, and coordinate with partners. Strong communication and local knowledge are essential.

Qualifications

• Full UK driving licence and access to a car.
• Experience in housing/lettings or social housing.
• Strong customer service skills and ability to handle sensitive situations.

Responsibilities

• Address anti-social behaviour (ASB) and manage lettings and property exchanges.
• Oversee repairs, rent management and safeguarding duties.
• Collaborate with multi-agency teams and participate in meetings to improve services.
• Advise residents on housing issues and conduct property viewings.
• Manage your neighbourhood with hybrid field/office work and flexible scheduling.

Skills

Driving licence

Customer service

Job description

We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link -

Outline of Key responsibilities for the Neighbourhood Officer...

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.

We are looking for someone who has…

• Full UK drivers licence and access to a car as the role is field based.
• Experience and knowledge of housing/ lettings or ideally social housing.
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
• Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach.
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.

In return, we are offering the successful candidate...

• Starting salary of £33,758 per annum
• 27 days holiday(rising to 32 over 5 years’ service) + bank holidays
• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture.
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer -