Lead Neighbourhood Officer

Peaks & Plains Housing Trust; Macclesfield; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

28 days holiday + birthday leave

Defined contribution pension up to 12%

Flexible working hours

Health and wellbeing benefits

Training and development opportunities

Modern office

Job summary

Peaks & Plains Housing Trust in Macclesfield is seeking a Lead Neighbourhood Officer to lead the neighbourhoods team and deliver high-quality tenancy and neighbourhood management services. The role combines leadership with hands-on delivery, coordinating complex case work and multi-agency responses to support vulnerable customers and sustain communities.

You will deputise for the Neighbourhood Manager and ensure decisions balance tenancy obligations, community wellbeing and regulatory

Qualifications

• Significant experience in housing management.
• Hold a recognised Level 4 qualification in housing management.
• Ability to deliver high-quality housing services in line with standards.

Responsibilities

• Lead the Neighbourhood Team to deliver neighbourhood services.
• Deputise for the Neighbourhood Manager as required.
• Coordinate multi-agency responses and support decision-making.
• Manage organisational risk and ensure vulnerable customers receive appropriate support.
• Balance tenancy obligations with community wellbeing and regulatory requirements.

Skills

Leadership

Case management

Tenancy management

Multi-agency coordination

Education

Level 4 housing management qualification

Job description

Agile - offering a mix of office, visits and home working

We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.

A Fantastic opportunity has arisen for a Lead Neighbourhood Officer to join our Neighbourhood’s Team. In this role, you will combine leadership responsibilities with the hands-on delivery of neighbourhood services. You will support the Neighbourhood Team to deliver high quality neighbourhood management services to the Trust’s tenants. Contributing to sustainable communities through the robust tenancy management and efficient letting of empty properties, supporting the Trust’s purpose of working together to provide safe homes and thriving communities.

As well as deputising for the Neighbourhood Manager, you will The Lead Neighbourhood Officer will also act as the operational lead for complex case management, providing oversight, coordination and guidance to colleagues. Working closely with internal colleagues and external agencies, the Lead Neighbourhood Officer will coordinate multi-agency responses, support decision-making, manage organisational risk and ensure vulnerable customers receive appropriate support while balancing tenancy obligations, community wellbeing and regulatory requirements.

To succeed you’ll need to have significant experience in housing management, as well as managing tenancy sustainment, property issues and tenant complaints. You will also need to hold a recognised Level 4 qualification in housing management and demonstrate the skills, knowledge, experience and professional behaviours needed to deliver high-quality housing services in line with the Competence and Conduct Standard.

For full requirements and details of the role please read the attached job description.

We can offer you:

• A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
• Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
• Flexible working hours and a mix of office and home working
• A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
• Continuous training and development opportunities – let us help you reach your career goals.
• A state of the art modern office with a friendly working environment

Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!