Neighbourhood Officer

Kingdom Housing Association Ltd.; Glenrothes; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Contributory pension

Generous annual leave

Enhanced sick pay

Family-friendly policies

Job summary

Kingdom Group is seeking a Neighbourhood Officer in Glenrothes to deliver high quality, inclusive housing management for social housing customers. You will build positive customer relationships, handle concerns, and resolve disputes while complying with legislative requirements.

You will join a forward-thinking team focused on Great Homes, Services, People, and Communities, with opportunities for professional development and a supportive working environment.

Qualifications

• HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience.
• At least two years relevant experience.
• Previous experience in a customer focused role.
• Commitment to continuous professional development.
• Ability to handle sensitive and emotive issues compassionately and professionally.
• Ability to work with challenging behaviour.
• Knowledge of Data Protection.
• Ability to engage with a wide range of customers.
• Knowledge of relevant Housing legislation.
• Knowledge of Universal Credit and other benefits.
• Knowledge of utility services, charges and procedures.
• Knowledge of financial assistance programmes and grant funding schemes.

Responsibilities

• Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
• Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
• Provide housing advice and assist with the housing application process where required.
• Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
• Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
• Produce relevant reports for internal and external stakeholders in line with reporting requirement

Skills

Customer focus

Communication skills

Data protection

Sensitive issue handling

Dealing with challenging behaviour

Engaging with diverse customers

Housing legislation knowledge

Education

HNC or housing qualification

Equivalent experience

Job description

The job requirements are detailed below.

Job details

Job reference REQ000877 Date posted 12/10/2026 Application closing date 25/10/2026 Location Glenrothes Salary £38,482 to £42,669 per annum Package We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements 36 Full time Job category/type Blank Neighbourhood Officer - Job Description (1).pdf Conditions of Employment - Neighbourhood Officer.pdf Kingdom Group Employee Benefits (3) (1).pdf

At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re expanding our Neighbourhood Team and looking for a Neighbourhood Officer to deliver high quality and inclusive housing management service to our social housing customers.

You will maintain positive supportive customer relationships, address concerns and resolving disputes ensuring compliance with legislative and regulatory requirements.

This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.

The Role

As a Neighbourhood Officer , you will:

• Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
• Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
• Provide housing advice and assist with the housing application process where required.
• Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
• Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
• Produce relevant reports for internal and external stakeholders in line with reporting requirement

Why Join Kingdom Group?

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.

Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

What We Offer

Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

About You

We’re looking for someone who:

• HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience
• At least two years relevant experience
• Previous experience in a customer focused role
• Commitment to and engagement with continuous professional development.
• The ability to handle sensitive and emotive issues compassionately and professionally
• The ability to work with challenging behaviour
• Knowledge of Data Protection
• The ability to confidently engage with a wide range of customers
• Knowledge of relevant Housing legislation
• Knowledge of Universal Credit and other benefits
• Knowledge of utility services, charges and procedures
• Knowledge of financial assistance programmes and grant funding schemes

Closing Date: 25 October 2026

Interviews: Interviews will be held on 3 November at our Saltire office.

Additional Information:

To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or [e-mail]

Kingdom Group is proud to be an inclusive employer. We welcome applications from everyone and are committed to building a positive and inclusive workforce that reflects the communities we serve.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.