Hybrid Housing Manager — Community Lead (3-month)

Sellick Partnership; Broadstairs; Hybrid; GBP 33,000 - 47,000; Full time

Job summary

Sellick Partnership is supporting a reputable housing provider in Kent with the recruitment of an experienced Housing Manager for an initial 3-month temporary contract. The role is based in Thanet, Kent, with hybrid working.

You will proactively manage a diverse portfolio, lead customer experience, ensure regulatory compliance and build relationships with local authorities and partner organisations to deliver safe, high-quality housing services.

Qualifications

• Experience managing neighbourhoods, tenancies or communities within a social housing environment.
• Experience working within social housing.
• Enhanced DBS check.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Proactively manage a diverse portfolio of residential and mixed-tenure properties and estates, ensuring positive outcomes for residents.
• Lead and manage the end-to-end customer experience, enhancing customer satisfaction, wellbeing and safety.
• Ensure compliance with relevant housing legislation, regulatory requirements and organisational policies.
• Build strong relationships with local authorities, statutory agencies and partner organisations.
• Investigate and resolve complaints effectively and within agreed timescales.
• Manage tenancy-related queries and address community safety issues, including ASB and safeguarding concerns.

Skills

Housing management

Customer service

Regulatory compliance

Stakeholder management

ASB handling

Job description

Sellick Partnership is supporting a reputable housing provider in Kent with the recruitment of an experienced Housing Manager for an initial 3-month temporary contract. The role is based in Thanet, Kent, with hybrid working.

You will proactively manage a diverse portfolio, lead customer experience, ensure regulatory compliance and build relationships with local authorities and partner organisations to deliver safe, high-quality housing services.