Neighbourhood Manager

Kate+Co; Stratford-upon-Avon; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

DBS check provided

Job summary

Kate+Co is partnering with KC Group to recruit a Neighbourhood Manager for the Stratford-upon-Avon area. The role is full-time, temporary, field-based, and involves managing a portfolio of properties, engaging with residents and agencies, and ensuring high standards of tenancy and community safety.

An Enhanced DBS is required or DBS Update Service registration. Hybrid working is available with regular estate visits, and there is an immediate start for the right candidate.

Qualifications

• Experience in housing, tenancy management, or neighbourhood management.
• Strong customer service and relationship-building skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of housing legislation and tenancy processes is desirable.
• Confident using Microsoft Office and mobile technology.
• Strong organisational skills with the ability to manage a varied workload.
• Full UK driving licence and access to a vehicle insured for business use.

Responsibilities

• Manage a portfolio of residential and mixed-tenure properties.
• Conduct estate, property, and scheme inspections.
• Support customers with tenancy management matters including changes, succession, safeguarding and enforcement.
• Investigate and manage anti-social behaviour and complaints.
• Build relationships with customers, external agencies and stakeholders.
• Collaborate with contractors and internal teams to resolve maintenance and compliance issues.
• Attend community meetings and multi-agency events.
• Maintain records in housing management systems.

Skills

Customer service

Relationship building

Problem solving

Conflict resolution

Housing legislation knowledge

Microsoft Office

Mobile technology

Tools

Microsoft Office

Mobile devices

Job description

KC Group are recruiting on behalf of a leading housing organisation for a Neighbourhood Manager, In the Stratford Upon Avon area.

Please note that an Enhanced DBS check is required for this role. Candidates must either hold a valid Enhanced DBS certificate or be registered with the DBS Update Service.

This is a full-time temporary role, Monday-Friday, 37.5 hours per week, paying £22.25 per hour.

This is an excellent opportunity to join a well-established housing provider where you'll act as the face of the organisation across a designated patch, supporting customers to create safe, sustainable, and thriving communities. You will take ownership of the end-to-end customer experience, working closely with residents, contractors, local agencies, and internal departments to deliver outstanding neighbourhood services.

Key Responsibilities Neighbourhood Manager:

• Manage a portfolio of residential and mixed-tenure properties across the Thanet area.
• Conduct estate, property, and scheme inspections to maintain high standards.
• Support customers with tenancy management matters including tenancy changes, succession, safeguarding, and enforcement cases.
• Investigate and manage anti-social behaviour, community safety concerns, and complaints.
• Build strong relationships with customers, external agencies, and local stakeholders.
• Work closely with contractors and internal teams to resolve maintenance and compliance issues.
• Attend community meetings, customer engagement events, and multi-agency meetings where required.
• Maintain accurate records and update housing management systems.

To be considered for the Neighbourhood Manager:

• Previous experience within housing, tenancy management, or neighbourhood management.
• Strong customer service and relationship-building skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of housing legislation and tenancy processes is desirable.
• Confident using Microsoft Office and mobile technology.
• Strong organisational skills with the ability to manage a varied workload.
• Full UK driving licence and access to a vehicle insured for business use.

Key Information Neighbourhood Manager role:

• £22.25 per hour.
• Full-time temporary assignment.
• Field-based role covering Thanet and surrounding communities.
• Opportunity to work for a respected social housing organisation.
• Hybrid working with regular community and estate visits.
• Immediate start available.