Neighbourhood Housing Officer: Support & Resolve

Kingdom Housing Association Ltd.; Glenrothes; Presencial; GBP 38 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Contributory pension

Generous annual leave

Enhanced sick pay

Family-friendly policies

Resumo da oferta

Kingdom Group is seeking a Neighbourhood Officer in Glenrothes to deliver high quality, inclusive housing management for social housing customers. You will build positive customer relationships, handle concerns, and resolve disputes while complying with legislative requirements.

You will join a forward-thinking team focused on Great Homes, Services, People, and Communities, with opportunities for professional development and a supportive working environment.

Qualificações

• HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience.
• At least two years relevant experience.
• Previous experience in a customer focused role.
• Commitment to continuous professional development.
• Ability to handle sensitive and emotive issues compassionately and professionally.
• Ability to work with challenging behaviour.
• Knowledge of Data Protection.
• Ability to engage with a wide range of customers.
• Knowledge of relevant Housing legislation.
• Knowledge of Universal Credit and other benefits.
• Knowledge of utility services, charges and procedures.
• Knowledge of financial assistance programmes and grant funding schemes.

Responsabilidades

• Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
• Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
• Provide housing advice and assist with the housing application process where required.
• Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
• Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
• Produce relevant reports for internal and external stakeholders in line with reporting requirement

Conhecimentos

Customer focus

Communication skills

Data protection

Sensitive issue handling

Dealing with challenging behaviour

Engaging with diverse customers

Housing legislation knowledge

Formação académica

HNC or housing qualification

Equivalent experience

Descrição da oferta de emprego

Kingdom Group is seeking a Neighbourhood Officer in Glenrothes to deliver high quality, inclusive housing management for social housing customers. You will build positive customer relationships, handle concerns, and resolve disputes while complying with legislative requirements.

You will join a forward-thinking team focused on Great Homes, Services, People, and Communities, with opportunities for professional development and a supportive working environment.