Neighbourhood Housing Officer

Wigan Council; Wigan; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Exclusive rewards and benefits

Job summary

Wigan Council in Wigan Town Hall is seeking a Neighbourhood Tenant Officer to join the Homes and Communities team. This full-time role (37 hours per week) is offered on a temporary basis until December 2027, with a salary of £30,515 to £33,673 per annum.

You will deliver proactive tenancy support within your patch, welcoming new tenants, coordinating viewings, managing tenancy matters, and working with colleagues and external partners to secure positive outcomes for residents and the local area.

Qualifications

• Excellent communication and people skills.
• Ability to build positive relationships with customers and professionals.
• Ability to prioritise a varied workload and meet targets.

Responsibilities

• Manage a neighbourhood patch delivering proactive tenancy services.
• Welcome new tenants and assist them to establish and sustain tenancies.
• Arrange viewings and sign-ups of empty homes; monitor property and garden conditions.
• Manage tenancy-related tasks and work with teams and external partners for best outcomes.
• Collaborate with colleagues to deliver high customer satisfaction.

Skills

Communication skills

People skills

Relationship building

Job description

Wigan Council in Wigan Town Hall is seeking a Neighbourhood Tenant Officer to join the Homes and Communities team. This full-time role (37 hours per week) is offered on a temporary basis until December 2027, with a salary of £30,515 to £33,673 per annum.

You will deliver proactive tenancy support within your patch, welcoming new tenants, coordinating viewings, managing tenancy matters, and working with colleagues and external partners to secure positive outcomes for residents and the local area.