Neighbourhood Officer

Wythenshawe Community Housing Group; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Wythenshawe Community Housing Group in Manchester is seeking a dedicated Neighbourhood Officer to deliver high-quality tenancy and estate management services across a local patch. You will engage with residents, respond to issues on the ground, and promote safe, well-maintained neighbourhoods within the community.

The role requires experience in housing management, strong communication, and the ability to handle low-level ASB and allocations. A full UK driving licence and DBS check are required.

Qualifications

• Experience in tenancy and estate management within housing.
• Strong communication and problem-solving skills.
• Ability to handle low-level ASB, allocations and tenancy issues.
• Knowledge of housing-related legislation (desirable).
• Proactive, visible community engagement approach.
• Confident working independently and in a team.
• Excellent organisational skills and attention to detail.

Responsibilities

• Deliver tenancy and estate management services.
• Manage a defined patch, engage with tenants.
• Handle tenancy changes, allocations and low-level ASB.
• Support residents to sustain tenancies and access services.
• Collaborate with colleagues and partners to ensure joined-up service delivery.
• Ensure estates are well-maintained, safe, and compliant with relevant standards.
• Promote WCHG’s values through excellent customer service and community engagement.

Skills

Communication

Problem solving

Customer care

Organisational skills

Teamwork

Job description

We are currently recruiting for one Neighbourhood Officer on a permanent basis and one Neighbourhood Officer on a fixed term basis to 31st May 2027. Please stipulate in your application your preference.

Are you passionate about your community and ready to take the next step in your housing career? This is your chance to progress within WCHG and play a vital frontline role as a Neighbourhood Officer; helping us deliver excellent tenancy, allocations, and estate management services.

About the Role

As a Neighbourhood Officer, you’ll play a key role in providing a high-quality, customer-focused housing management service across your locality. You’ll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community.

Working as part of a supportive team, you’ll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live.

What You’ll Be Doing

• Delivering high-quality tenancy and estate management services
• Managing a defined patch, engaging with tenants, and resolving local issues
• Handling tenancy changes, allocations, and low-level anti-social behaviour
• Supporting residents to sustain their tenancies and access wider services
• Working collaboratively with colleagues and partners to ensure joined-up service delivery
• Ensuring estates are well-maintained, safe, and compliant with relevant standards
• Promoting WCHG’s values through excellent customer service and community engagement

What We’re Looking For

• Experience in tenancy and estate management within a housing environment
• Strong communication and problem-solving skills, with a focus on customer care
• Ability to handle low-level ASB, allocations, and tenancy issues effectively
• Good knowledge of housing-related legislation and best practice (desirable)
• A proactive and visible approach to working within communities
• Confident working both independently and as part of a wider team
• Excellent organisational skills and attention to detail

A full UK driving licence and access to a vehicle is essential due to travel between sites.

The successful candidate will also be required to complete a basic DBS check prior to commencing.

Application Deadline - Monday 26th October