Neighbourhood Housing Officer

Swindon Borough Council; Swindon; On-site; GBP 25,000 - 32,000; Full time

Job summary

Swindon Borough Council is seeking a Neighbourhood Housing Officer to manage tenancy services. Your role will involve property management, ensuring rental income, and supporting tenants with welfare advice. This position requires strong problem-solving skills and resilience in challenging situations.

Qualifications

• Experience in estate and tenancy management preferred.
• Ability to work under pressure and manage multiple tasks.
• Willingness to handle challenging customer situations.

Responsibilities

• Manage estate and tenancy functions for approximately 850 properties.
• Ensure maximum rental income is collected.
• Handle low-level nuisance and anti-social behaviour.

Skills

Problem-solving

Customer service

Resilience

Flexibility

Education

Fluency in English

Job description

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At Swindon Borough Council, we aim to make our town the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services, better processes, and a better quality of life for everyone. Join us, and Swindon will be better with you.

Are you someone who enjoys working with people, problem-solving, and delivering excellent customer service?

A Neighbourhood Housing Officer role in Tenancy Services with Swindon Borough Council could be a good fit for you!

Your next role

On a day-to-day basis, you will undertake all estate and tenancy management functions (approximately 850 properties) and be responsible for ensuring maximum rental income is collected, balancing prevention, early intervention, and recovery actions for debts owed.

You will also handle low-level nuisance and anti-social behaviour, sign up new tenancies, manage tenancies, provide welfare advice, and work closely with external agencies and tenants.

This role is demanding, especially during challenging times for our customers. Resilience, flexibility, and the ability to work under pressure are essential. You may be required to work evenings and/or Saturday mornings.

You must be able to travel throughout the Borough.

This role is subject to a DBS disclosure.

You must be fluent in English, as required by Part 7 of the Immigration Act, for effective customer interactions.

Your next package

Please see our offer for more details.

As an employee, you will experience a diverse and stimulating environment that encourages creativity and innovation, while supporting personal development and work-life balance.

Swindon is embarking on regeneration and transformation programmes. Joining us now means being part of exciting change. We look forward to your knowledge, influence, and contributions to achieving a prosperous, revitalised Swindon. Together, we can make a difference, and you’ll be proud to say it was made better with you.

Your next steps

Read the details and click the Apply button, which will redirect you to the Swindon Borough Council website to complete your online application. Please note, clicking ‘Apply’ on this job website is not an application; you must register on the Council’s site to be considered.

We welcome applications from individuals who meet most of the criteria, as individual experience, skills, and passion are valued.

As an inclusive employer, we encourage applications from diverse communities, including disabled people and those from ethnic minorities. Please read our diversity statement for more information.