Intensive Housing Officer

A2Dominion Group; Oxford; On-site; GBP 23,000 - 27,000; Full time

Job summary

A2Dominion recherche un Intensive Housing Management Worker pour rejoindre son équipe de soins et de soutien dans un cadre de logement assisté. Vous serez responsable de la gestion de la sécurité et du soutien des résidents, tout en travaillant en étroite collaboration avec une équipe pour promouvoir la durabilité des locations et répondre aux besoins des occupants. Le poste est basé à Matilda House, dans un environnement dynamique qui valorise la diversité et l'inclusion.

Benefits

25 jours de congés (plus jours fériés), augmentant avec l'ancienneté

Contribution au régime de retraite de jusqu'à 8%

Travail flexible

Opportunités d'apprentissage et de développement

Allocation annuelle de santé et de mode de vie jusqu'à 300 £

Schéma Cycle to Work

Qualifications

• Expérience dans le secteur non essentielle, mais des compétences transférables sont valorisées.
• Capacité à travailler de manière autonome et en équipe.
• Calme sous pression.

Responsibilities

• Assurer les contrôles de santé et de sécurité selon les politiques.
• Offrir un soutien émotionnel dans le respect des limites de rôle.
• Collaborer avec l'équipe de soutien pour prévenir les expulsions.

Skills

Compétences organisationnelles

Capacités de multitâche

Compétences en communication

Résolution de problèmes

Tools

MS Office

Job description

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Intensive Housing Management Worker
Starting salary from £23, negotiable depending on experience.
Contract: Permanent, 36 hours/week including weekends.
Location: Office based - Matilda House, 2A Rymers Lane, Oxford, OX4 3ES

Role Overview

This is an exciting opportunity to join our Care and Support Team within a supported housing setting. You will work alongside another Intensive Housing Management Worker to manage building safety and safeguard residents by responding to inquiries and providing reactive support in crises in the absence of the main support team.

Key Responsibilities

1. Ensure health & safety checks are conducted per policies, minimizing voids.
2. Follow safeguarding policies.
3. Perform reception duties: answer calls, coordinate transport, update appointments, sign visitors and keys in/out.
4. Process voids, report and follow up repairs.
5. Engage with external partners to benefit residents.
6. Complete reporting documents accurately.
7. Collaborate with support team and housing officer to address tenancy breaches, aiming to prevent evictions and promote tenancy sustainment.
8. Report safety concerns to the Senior IHMW.
9. Provide emotional support empathetically, within role boundaries.

About You

Experience in this sector is not essential; transferable skills are valued. We seek candidates with the right attitude, demonstrating our core values of caring, teamwork, and forward-thinking.

• Intermediate MS Office skills and willingness to learn new systems.
• Strong organizational and multitasking abilities.
• Excellent communication skills and ability to remain calm under pressure.
• Ability to work independently and in a team, with problem-solving skills.
• Experience in homelessness, substance misuse, or mental health is preferred but not required.

About A2Dominion

We are a UK housing association managing over 38,000 homes across London and southern England, providing social, affordable, private rent, and shared ownership options. Our 70,000+ customers come from diverse backgrounds. We reinvest profits into delivering more homes and better services.

Benefits include:

• 25 days’ holiday (plus bank holidays), increasing with service.
• Up to 8% pension contribution.
• Flexible working.
• Learning and development opportunities.
• Annual health and lifestyle allowance up to £300.

We operate a Cycle to Work Scheme. For reasonable adjustments, contact our Talent Team. We are a Disability Confident Employer committed to diversity and inclusion.

We encourage applications from all backgrounds and are proud to be a family-friendly employer. Join us at A2Dominion to make a positive impact in our community. Apply now to be part of our recovery journey.