Specialist Housing Partner (Independent Living Housing Officer)

Accent Group Ltd; Slough; On-site; GBP 29,000 - 34,000; Full time

Job summary

Join a leading non-profit organization as a Specialist Housing Partner (Independent Living Housing Officer). This role is crucial for ensuring effective management of tenancies and supporting individuals in maintaining their independence. You will play a vital role in fostering community engagement while addressing challenges alongside internal and external stakeholders. The position offers a permanent, full-time contract with opportunities for personal and professional growth.

Benefits

28 days holiday with the option to purchase more

Access to an online GP

Gym discounts

Day for volunteering

Qualifications

• Experience in delivering housing management services.
• Solid understanding of tenancy management and rent collection.
• Proven track record in managing anti-social behaviour.

Responsibilities

• Manage effective tenancies and support customer independence.
• Handle complaints and manage anti-social behaviour.
• Onboard new customers with the allocations team.

Skills

Housing management

Customer support

Community building

Anti-social behaviour management

Education

CIH Level 3 Certificate in Housing

Job description

Specialist Housing Partner (Independent Living Housing Officer)

Join to apply for the Specialist Housing Partner (Independent Living Housing Officer) role at Accent Group Ltd

Specialist Housing Partner (Independent Living Housing Officer)

2 days ago Be among the first 25 applicants

Join to apply for the Specialist Housing Partner (Independent Living Housing Officer) role at Accent Group Ltd

A place to create moments that matter

Salary: £33,130 per annum (including regional uplift)

A place to create moments that matter

Salary: £33,130 per annum (including regional uplift)

Location: Ballard Court, Camberley (100% onsite)

Permanent, 35 hours per week, Monday - Friday 9am to 5pm

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About The Role

Always motivated to achieve brilliant standards of service, our Specialist Housing Partners (Independent Living Housing Officer) are a visible presence in their schemes, ensuring the effective management of tenancies.

This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey as you’ll be supporting customers to maintain their independence for as long as possible. You’ll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts including service charges (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

This is a role where you can make a real difference in helping our customers live independently for as long as possible. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

To view/download the full Specialist Housing Partner (Independent Living Housing Officer) job description click here.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) spot salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

Plus a regional uplift of £3,550 per annum.

About You

You’ll need experience in delivering housing management services, along with a solid understanding of tenancy management. Ideally, you’ll have a CIH Level 3 Certificate in Housing or be willing to work towards obtaining it. You should have a proven track record in managing anti-social behaviour and a strong knowledge of rent collection processes and the legal frameworks around income recovery. With a passion for delivering a first-class customer experience, you’ll thrive on challenges and be focused on achieving positive outcomes for customers while maintaining accuracy and high performance.

Successful candidate will under go a DBS check.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email:

"[e-mail]".

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

We are excited about our future and if you are too, we’d love to hear from you.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Accent Group Ltd by 2x

Get notified about new Housing Specialist jobs in Slough, England, United Kingdom.

London, England, United Kingdom 4 days ago

Specialist Housing Partner (Independent Living Housing Officer)

Slough, England, United Kingdom 2 days ago

Hounslow, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

West Byfleet, England, United Kingdom 1 day ago

Watford, England, United Kingdom 1 day ago

Ashford, England, United Kingdom 1 week ago

Hammersmith And Fulham, England, United Kingdom 6 days ago

Woking, England, United Kingdom 3 weeks ago

Tower Hamlets, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

Young People and Families Administrator, Versus Arthritis

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 23 hours ago

Bracknell, England, United Kingdom 3 days ago

Community Support Co-ordinator Thames Valley

Reading, England, United Kingdom 4 days ago

Tower Hamlets, England, United Kingdom 2 days ago

Hounslow, England, United Kingdom 2 weeks ago

Southall, England, United Kingdom 5 hours ago

Slough, England, United Kingdom £28,163.00-£28,163.00 31 minutes ago

Guildford, England, United Kingdom 1 week ago

London, England, United Kingdom 6 hours ago

Tower Hamlets, England, United Kingdom 3 days ago

Terms and Condition of Service - Administrative Officer

High Wycombe, England, United Kingdom 6 days ago

Slough, England, United Kingdom 2 weeks ago

Southgate, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Ealing, England, United Kingdom 1 hour ago

Contract - Customer Team Support Coordinator

Housing Register, Allocations and Temporary Accommodation Apprentice

London, England, United Kingdom 3 days ago

Reading, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.