Senior Housing Officer

The Methodist Church in Britain; Royal Borough of Greenwich; Sur place; GBP 34 000 - 46 000; Plein temps

Avantages offerts par ce poste

Leave allowance

Flexible working

Development opportunities

London Living Wage

LGPS

Cycle to Work

Gym discounts

Local discounts

Résumé du poste

Islington Council is seeking a Senior Housing Officer to manage a designated housing patch, sustain tenancies and handle complex casework across safeguarding, anti-social behaviour and tenancy breaches.

The role involves extensive estate work, home visits and multi-agency collaboration, with a strong emphasis on delivering high-quality housing services to diverse communities.

Qualifications

• Strong communication skills.
• Customer-focused approach.
• Ability to manage complex cases and difficult conversations.
• Balancing competing priorities.
• Resilient with a solution-focused mindset.
• Commitment to excellent services for diverse communities.

Responsabilités

• Take ownership of a designated housing patch, building relationships with residents and sustaining tenancies.
• Carry out regular estate inspections, home visits, resident meetings and local engagement.
• Investigate reports of anti-social behaviour.
• Respond to safeguarding concerns, including domestic abuse casework.
• Address tenancy breaches and support vulnerable residents to access services.
• Work with partner agencies to resolve complex neighbourhood issues.
• Handle complaints and complex case resolution.
• Deal with housing law, enforcement and court-related proceedings.
• Manage fire and building safety compliance matters.
• Lead resident engagement and neighbourhood management.

Connaissances

Strong communication

Customer focus

Case management

Prioritisation

Resilience

Diversity commitment

Description du poste

A Senior Housing Officer post in the Housing Operations team at Islington Council, with several vacancies open. The work centres on taking charge of a designated housing patch, sustaining tenancies and handling casework that ranges from anti-social behaviour and safeguarding to tenancy breaches and complaints. Most of the time is spent out on estates carrying out inspections, home visits and multi-agency work rather than at a desk. Experience in housing, customer service or community work is welcomed, and a CIH qualification is desirable.

What the job involves

• Take ownership of a designated housing patch, building relationships with residents and sustaining tenancies
• Carry out regular estate inspections, home visits, resident meetings and local engagement
• Investigate reports of anti-social behaviour
• Respond to safeguarding concerns, including domestic abuse casework
• Address tenancy breaches and support vulnerable residents to access services
• Work with partner agencies to resolve complex neighbourhood issues
• Handle complaints and complex case resolution
• Deal with housing law, enforcement and court-related proceedings
• Manage fire and building safety compliance matters
• Lead resident engagement and neighbourhood management

Skills & knowledge

• Strong communication skills
• Customer-focused approach
• Confidence to manage complex cases and difficult conversations
• Balancing competing priorities
• Resilience and a solution-focused approach
• Commitment to excellent services for diverse communities

Checks & eligibility

• Right to work in the UK
• Satisfactory references
• Occupational Health clearance
• Proof of address
• DBS check at the appropriate level (if applicable)
• Overseas criminal record check (if applicable)

Nice to have

• Experience in housing, tenancy management or a high-demand customer service environment
• Knowledge of anti-social behaviour, safeguarding and tenancy management
• CIH qualification, or willingness to work towards one

What’s offered

• Up to 31 days' leave a year, rising to 36 after five years of local government service
• Flexible working arrangements and a 35-hour working week
• Learning and development opportunities
• Pay at or above the London Living Wage as a minimum
• Local government pension scheme
• Cycle to Work scheme
• Discounted gym memberships
• Local discounts from restaurants, shops and health and beauty providers