Housing Officer

Essential Employment; Croydon; On-site; GBP 30,000 - 33,000; Full time

Job summary

Essential Employment is seeking a Housing Officer in Croydon on a temporary basis with full-time hours. You will manage a portfolio of residential properties, act as the main contact for tenants, and deliver tenancy management services including sign-ups, reviews, and mutual exchanges.

You will investigate tenancy breaches, handle ASB cases, conduct inspections, and support residents to sustain tenancies. The role requires liaising with repairs, legal, and community safety teams and preparing

Responsibilities

• Manage a portfolio of residential properties and act as the main point of contact for tenants.
• Deliver effective tenancy management services, including tenancy sign-ups, reviews, successions, assignments, and mutual exchanges.
• Investigate and resolve breaches of tenancy agreements in accordance with policies and procedures.
• Manage anti-social behaviour (ASB) cases, gathering evidence and working with relevant agencies to achieve successful outcomes.
• Conduct tenancy audits, estate inspections, property visits, and neighbourhood walkabouts.
• Support residents to sustain tenancies and access appropriate support services where required.
• Respond to resident enquiries, complaints, safeguarding concerns, and housing-related issues.
• Liaise with repairs, maintenance, legal, compliance, and community safety teams to resolve issues effectively.
• Prepare case files, reports, witness statements, and supporting documentation for legal proceedings where necessary.
• Monitor neighbourhood standards and address environmental concerns affecting residents.
• Build positive relationships with residents, community groups, and partner organisations.
• Maintain accurate records and case management information in line with data protection requirements.
• Ensure compliance with housing legislation, policies, procedures, and regulatory standards.
• Support service improvement initiatives and contribute to achieving performance targets.

Job description

Housing Officer needed in Croydon Paying £22.41 per hr ref 9784

Full time hours on a temporarybasis

• Key Responsibilities
  • Manage a portfolio of residential properties and act as the main point of contact for tenants.
  • Deliver effective tenancy management services, including tenancy sign-ups, reviews, successions, assignments, and mutual exchanges.
  • Investigate and resolve breaches of tenancy agreements in accordance with policies and procedures.
  • Manage anti-social behaviour (ASB) cases, gathering evidence and working with relevant agencies to achieve successful outcomes.
  • Conduct tenancy audits, estate inspections, property visits, and neighbourhood walkabouts.
  • Support residents to sustain tenancies and access appropriate support services where required.
  • Respond to resident enquiries, complaints, safeguarding concerns, and housing-related issues.
  • Liaise with repairs, maintenance, legal, compliance, and community safety teams to resolve issues effectively.
  • Prepare case files, reports, witness statements, and supporting documentation for legal proceedings where necessary.
  • Monitor neighbourhood standards and address environmental concerns affecting residents.
  • Build positive relationships with residents, community groups, and partner organisations.
  • Maintain accurate records and case management information in line with data protection requirements.
  • Ensure compliance with housing legislation, policies, procedures, and regulatory standards.
  • Support service improvement initiatives and contribute to achieving performance targets.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared