Neighbourhood and Tenancy Officer

Bromsgrove and Redditch Councils; Stoke-on-Trent; Vor Ort; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Pension

Flexible working

25 days leave + bank holidays (pro‑rta

Employee Assistance Programme

Discount platform

Zusammenfassung

Bromsgrove District Council and Redditch Borough Council are seeking a dedicated Housing Officer to take ownership of a defined neighbourhood portfolio. You will tackle anti-social behaviour, coordinate enforcement actions, and oversee tenancy management in line with legislation and council policies.

The role requires experience in social housing, flexibility, and a commitment to high professional standards. Generous leave and pension benefits are included.

Qualifikationen

• Minimum Level 2 qualifications relevant to the role.
• Willingness to work towards Level 3 housing management qualification.
• At least 2 years experience in social housing or a customer-facing service.

Aufgaben

• Own and manage a neighbourhood portfolio.
• Address reports of anti-social behaviour and manage cases through internal processes.
• Coordinate enforcement cases from initial report to court, including instructing solicitors and preparing court bundles.
• Ensure tenancies and leases are managed in line with legislation, policy and procedure.
• Attend court and provide in-person witness evidence.
• Maintain high standards of integrity and professional conduct in tenancy management.

Kenntnisse

Ownership & accountability

Enforcement coordination

Court testimony

Tenancy management

Legislation knowledge

Stakeholder liaison

Ausbildung

Level 2 qualifications

Level 3 housing management qualification

Jobbeschreibung

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.,

• Have responsibility for managing a portfolio of properties in defined neighbourhoods within the Borough.
• Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live.
• Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.

Key Requirements -

• Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
• Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
• When enforcement cases are escalated take full autonomy and responsible for instructing and coordinating all enforcement cases from initial report, agreeing legal remedies, instructing solicitors, preparing court bundles, and instructing Solicitors/Counsel when attending court. In addition, you will be required to attend court and provide in-person witness evidence.
• Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.
  Minimum Level 2 qualifications in subjects relevant to the role
• Have, be working towards, or willing to work towards Level 3 qualification related to housing management and social housing practice
• At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience
  pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more