Neighborhood Experience & Operations Lead

Moda Group; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Moda Group in Leeds is seeking an experienced on-site operations leader to oversee day-to-day site activities, customer service and resident engagement. You will manage on-site teams, deliver marketing, leasing and financial targets, and ensure strict health and safety compliance across the development.

The role requires demonstrable experience in hospitality or private rental sectors, with a focus on delivering high-quality service and strong stakeholder relationships.

Qualifications

• Demonstrable experience in a similar role, hospitality or private rental sector preferred.
• Experience overseeing on-site teams and customer service delivery.
• Knowledge of H&S compliance and on-site risk management.
• Ability to meet marketing, leasing and financial targets.

Responsibilities

• Lead delivery of 1st class customer service and resident engagement.
• Oversee on-site teams and ensure high quality service to residents.
• Ensure H&S and statutory compliance on site, including RAMs/CHIPs when needed.
• Recruit, train and manage on-site staff and ambassadors.
• Oversee operations and service delivery on site, including procurement and contractor management.
• Support marketing and lease-up efforts and manage budget performance and reporting.

Skills

Leadership

Customer service

H&S compliance

Facilities management

Budgeting

Vendor management

Recruitment

Communication

Tools

MS Office

CRM

PMS

Budgeting tools

Job description

Moda Group in Leeds is seeking an experienced on-site operations leader to oversee day-to-day site activities, customer service and resident engagement. You will manage on-site teams, deliver marketing, leasing and financial targets, and ensure strict health and safety compliance across the development.

The role requires demonstrable experience in hospitality or private rental sectors, with a focus on delivering high-quality service and strong stakeholder relationships.