Onsite Property Operations & Guest Experience Lead

Moda Group; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Moda Group is seeking a Deputy Manager in Manchester to drive first-class customer experience across our on-site community spaces. You will oversee resident engagement, safety, and the day-to-day operations with the support of a senior onsite team, coordinating maintenance, evictions processes, and supplier management.

You will lead a small team, manage rosters, and ensure service levels meet Moda Group standards, delivering outstanding experiences for residents and guests alike.

Qualifications

• Excellent analytical skills.
• Excellent interpersonal skills.
• Proactive and dynamic, taking ownership of core duties.
• Strong verbal and written communication skills.
• Accuracy and attention to detail.
• Experience of working to targets.

Responsibilities

• Deliver first class customer service and resident engagement.
• Contribute to the smooth and efficient operation whilst providing excellent standards of customer service and care.
• Conduct regular walk rounds of all internal areas to highlight any areas that require attention and to ensure the environment is safe, clean and well presented.
• Ensure customer feedback is used to constantly improve the services offered.
• Carry out inventories and mid tenancy inspections using dedicated software systems checking for faults or damage and arranging repairs via the maintenance team.
• Support the customer check out experience including inspections and reports.
• Work with the senior onsite team to procure supplies for site.
• Day to Day supervision of on-site team and vendors.
• Drawing up a shift Rota for staff and arrange replacement in cases of absence.

Skills

Analytical skills

Interpersonal skills

Proactive and dynamic

Verbal and written communication

Accuracy and attention to detail

Experience working to targets

Job description

Moda Group is seeking a Deputy Manager in Manchester to drive first-class customer experience across our on-site community spaces. You will oversee resident engagement, safety, and the day-to-day operations with the support of a senior onsite team, coordinating maintenance, evictions processes, and supplier management.

You will lead a small team, manage rosters, and ensure service levels meet Moda Group standards, delivering outstanding experiences for residents and guests alike.