Hospitality & Events Operations Lead

Compass Group UK; Leeds; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Free meals

Onsite gym

Onsite parking

Pension scheme

Career development

Job summary

Compass Group UK Leeds is seeking an experienced Operations Manager to lead front of house, hospitality and events across a busy multi-service catering operation. The site serves around 1,500 colleagues daily and provides extensive vending and nursery services on-site.

You will drive excellent customer experiences, maintain high standards, and oversee commercial performance across all service areas. The role requires proactive leadership and strong operational focus.

Qualifications

• Experience managing operations within hospitality or contract catering.
• Proven leadership skills with experience developing and motivating teams.
• Strong knowledge of food safety, allergens and compliance.
• Experience managing hospitality and event bookings.
• Excellent organisation and ability to manage competing priorities.
• Commercial awareness, including labour planning, stock control and invoicing.
• Confidence using IT systems and producing operational reports.
• Proactive, customer-focused approach with strong problem-solving skills.

Responsibilities

• Lead and develop the team, ensuring excellent service and presentation across all areas.
• Oversee hospitality and events from enquiry and booking through to delivery and invoicing.
• Coordinate event logistics, including menus, staffing, equipment and room layouts.
• Maintain food safety, allergen, health and safety and company compliance standards.
• Manage labour, purchasing, stock, waste and financial performance.
• Monitor sales and customer feedback, identifying opportunities to improve service and engagement.
• Maintain accurate records, audits, compliance checks and operational reports.
• Build strong relationships with clients, customers and colleagues.

Skills

Team leadership

Food safety knowledge

Operational compliance

Customer focus

Problem-solving

Tools

IT systems

Job description

Compass Group UK Leeds is seeking an experienced Operations Manager to lead front of house, hospitality and events across a busy multi-service catering operation. The site serves around 1,500 colleagues daily and provides extensive vending and nursery services on-site.

You will drive excellent customer experiences, maintain high standards, and oversee commercial performance across all service areas. The role requires proactive leadership and strong operational focus.