NCG Specialist

Deutsche Post DHL Group; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary + shift allowance

Annual bonus

Free onsite parking

Pension (company contribution)

My DHL Rewards – discounts at 3,000+_R

Private medical (after 12 months)

Wellbeing support

Cycle to Work Scheme

Enhanced Maternity Pay

CIS Induction Week

Job summary

Deutsche Post DHL Group’s DHL Aviation UK at East Midlands Airport is seeking an NCG Specialist to support safe, efficient flight operations. You will monitor aircraft load control, optimize capacity and fuel usage, and collaborate with internal teams and partners to deliver on-time performance.

We require attention to detail, strong analysis, and decision-making in a fast-paced environment. This role offers shift-based hours and a competitive package with benefits.

Qualifications

• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to make effective decisions in a fast-paced environment.
• Strong verbal and written communication skills.
• Good organisational and time-management skills.
• GCSEs in English and Mathematics.

Responsibilities

• Monitor aircraft load control activities to ensure safe and efficient flight operations.
• Oversee ULD build-up and loading against aircraft allocation plans.
• Support fuel optimisation and monitor operational performance across the network.
• Identify and resolve operational risks, disruptions, or issues as required.
• Review flight performance and contribute to continuous improvement initiatives.
• Ensure operational data, timestamps, and delay codes are recorded accurately and submitted on time.
• Coordinate fueling activities and support aircraft turnaround operations.
• Maintain effective communication with internal teams and external partners.
• Support compliance with aviation safety regulations and load planning requirements.
• Deliver a professional service to flight crews and operational stakeholders.

Skills

Attention to detail

Analytical thinking

Decision making

Communication

Time management

MS Office

Education

GCSE English

GCSE Maths

Job description

Location: DHL Aviation, East Midlands Airport

Contract type: Permanent & Acting Role

Hours: SUNDAY - WEDNESDAY 06:00-16:30

Department: NCG Grade: N

Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

• Competitive salary + shift allowance


• Annual bonus (up to 5%)


• Free onsite parking


• Pension (up to 6% company contribution)


• My DHL Rewards – discounts at 3,000+ retailers


• Private medical (after 12 months)


• Spark – wellbeing support


• Cycle to Work Scheme


• Enhanced Maternity Pay


• CIS Induction Week

About the Role

As an NCG Specialist, you will play a key role within the Network Control Group, helping to ensure the safe, efficient, and compliant operation of DHL's European and intercontinental flight network. Working in a fast-paced operational environment, you'll support aircraft load control activities, optimise aircraft capacity and fuel usage, and collaborate with a wide range of stakeholders to deliver industry-leading service and on-time performance

A brief paragraph summary of the role, outlining its purpose and how it contributes to the wider DHL operation. Keep it simple and engaging.

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

What You’ll Be Doing

• Monitor aircraft load control activities to ensure safe and efficient flight operations.


• Oversee ULD (Unit Load Device) build-up and loading against aircraft allocation plans.


• Support fuel optimisation and monitor operational performance across the network.


• Identify and escape operational risks, disruptions, or issues as required.


• Review flight performance and contribute to continuous improvement initiatives.


• Ensure operational data, timestamps, and delay codes are recorded accurately and submitted on time.


• Coordinate fueling activities and support aircraft turnaround operations.


• Maintain effective communication with internal teams and external operational partners.


• Support compliance with aviation safety regulations, company procedures, and load planning requirements.


• Deliver a professional service to flight crews and operational stakeholders.

What You’ll Bring

Essential:

• Excellent attention to detail and a commitment to accuracy.


• Strong analytical and problem-solving skills.


• Ability to make effective decisions in a fast-paced, high-pressure environment.


• Strong verbal and written communication skills.


• Good organisational and time-management skills.


• Ability to work independently as well as collaboratively within a team.


• Confident user of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.


• GCSEs (or equivalent) in English and Mathematics.


• A safety-focused mindset with a strong commitment to compliance and operational procedures.


• Ability to adapt quickly to changing priorities and operational demands.

Desirable:

• Previous experience within a Network Control Group environment.


• Experience in sort, ramp, aviation, or cargo operations.


• Knowledge of AHS and BRUHUB4 systems.


• Mass and Balance certification.


• Advanced ULD certification.


• Aerologic operational training.


• Understanding of aircraft load control, weight and balance, and fuel optimisation principles.


• Experience working within a safety-critical operational environment

Closing Date: 21st October 2026

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.