Navigator Outreach Worker

Change Grow Live; Brighton; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

25 days holiday (+ bank holidays)

Wellness hour each week

Contributory pension

Refer a friend scheme

Job summary

Change Grow Live in Brighton is seeking a Navigator/ Outreach Worker to engage with service users who experience rough sleeping and complex needs. You will work across the Street Outreach Service and council teams to connect clients with healthcare, housing and social support, ensuring timely access to services and safeguarding requirements.

The role requires strong communication, community liaison skills, and the ability to manage multiple complex cases in a fast-paced environment.

Qualifications

• Understanding of the needs of people who are rough sleeping or insecurely housed.
• Importance of multi-agency working to improve outcomes for service users.
• Excellent verbal and written communication with good IT skills.
• Proactive with strong time management and prioritisation.
• Working knowledge of interventions in at least two areas (e.g., Mental Health, Housing, Welfare Benefits).

Responsibilities

• Work with an identified number of clients with complex rough sleeping histories in Brighton & Hove.
• Identify and engage long-term rough sleepers and provide assertive outreach.
• Ensure access to ongoing services such as healthcare, recovery and social care.
• Collaborate with partner services in Brighton & Hove and implement action plans.

Skills

Multi-agency working

Excellent communicator

Time management

Information governance

Partnership working

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each service user as an individual and working with them to achieve their goals.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a NavigatorOutreach Worker who has the skills and experience to engage with our service users, ensuring that they access the right support at the right time, in a way that best meets their needs.

The role will be co-located between the CGL Street Outreach Service and Brighton & Hove City Council's Multi-Disciplinary Enhanced Support Team. This is an exciting opportunity to be at the forefront of delivering the Rough Sleeping Programme in Brighton & Hove. You will focus on engaging with people who have a history of rough sleeping and multiple disadvantage and provide support to clients identified as being on the Target and Priority Group with long, repeated and/or complex experiences of rough sleeping in Brighton & Hove.

Where: Brighton

Hours: 37.5 hrs per week

Contract: Fixed term contract until March 2029

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Work with an identified number of clients who have repeated, prolonged and/or complex experiences of rough sleeping in Brighton & Hove.
• To identify and establish contact with long-term rough sleepers, providing assertive outreach to individuals who services can have difficulties engaging with.
• Proactively ensure that service users have access to ongoing services such as healthcare, recovery and social care.
• Work closely with all partner services in Brighton and Hove, sharing appropriate information and ensuring that action plans are carried out

About you:

• Understanding of the needs of people who are rough sleeping or insecurely housed
• Understanding the importance of multi-agency working
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Have a good working knowledge of interventions, services, and good practice in at least 2 of the following:
  • Mental Health
  • Substance Use
  • Housing
  • Domestic Abuse
  • Criminal Justice
  • Immigration
  • Welfare Benefits
  • Health & Social Care
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Experience of, and a commitment to, working positively in partnership with a range of statutory and voluntary agencies

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme and receive £250 in vouchers if candidate is successful.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

30/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Joe Walker | [e-mail] | 07389873832

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.