Homelessness Team Leader

Change Grow Live; Greater London; Sur place; Confidential; Plein temps

Avantages offerts par ce poste

Holiday allowance

Wellness hour

Pension scheme

Discounts and perks

Training and progression

Refer a friend

Résumé du poste

Change Grow Live in Lewisham is seeking a motivated Team Leader for the Homelessness Team. You will lead an outreach group, coordinating with partners to move individuals from the streets into safer housing options.

This is a full-time role based in Lewisham, with a fixed-term contract for 6 months. The role requires experience in homelessness services, knowledge of welfare systems, and the ability to manage a busy service while remaining adaptable and compassionate.

Qualifications

• Experience working in homelessness or housing services (assertive outreach is a plus).
• Knowledge of welfare and benefits systems relevant to homelessness.
• Solid understanding of mental health, substance misuse, and complex needs.
• Ability to stay organised and manage a busy service with flexibility.
• Commitment to reducing rough sleeping and helping people achieve lasting change.

Responsabilités

• Provide day-to-day leadership, guidance, and supervision to the outreach team.
• Support staff on shifts, including evenings, nights, weekends, and bank holidays.
• Build relationships with partners to deliver joined-up responses to rough sleeping.
• Ensure services achieve positive outcomes while addressing street activity and antisocial behaviour.
• Participate in service management, allocate caseloads, monitor performance, and maintain quality.

Connaissances

Homelessness experience

Welfare systems knowledge

Mental health awareness

Organisational skills

Flexibility and resilience

Description du poste

Overview

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our daily commitment to the core values of being open, compassionate, and bold drives our staff to create a positive impact on the lives of service users. We provide unwavering support and respect in a safe environment, fostering a sense of community.

Are you passionate about making a difference in the lives of those rough sleeping? So are we! We are looking for a motivated and compassionate Team Leader to join our dedicated Homelessness Team in Lewisham. In this pivotal role, you will lead and support a team of outreach workers and volunteers who work directly with individuals experiencing multiple and complex needs, helping them move away from the streets and into safer, more sustainable housing options.

Where:

Lewisham

Full Time Hours:

37.5 per week

Contract:

Fixed term for 6 months

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

As Team Leader, you will:

• Provide day-to-day leadership, guidance, and supervision to the outreach team.
• Support staff on shifts, including evenings, nights, weekends, and bank holidays, to ensure safe and effective practice.
• Build strong relationships with key partners, including enforcement teams and accommodation providers, to deliver joined-up responses to rough sleeping.
• Ensure services achieve positive outcomes for people who sleep rough while addressing issues such as street activity and antisocial behaviour in a proactive way.
• Play an active role within the service's management team, allocating caseloads, monitoring performance, and maintaining high-quality standards.

What we're looking for

You’ll bring:

• Experience working within homelessness or housing services, with a solid understanding of assertive outreach approaches.
• Knowledge of homelessness, housing, welfare, and benefits systems.
• A strong grasp of mental health, substance misuse, and the challenges faced by people with complex needs.
• The ability to stay organised, manage a busy service, and respond flexibly to changing demands.
• Commitment to reducing rough sleeping and supporting individuals to achieve positive, lasting change.

What We Offer:

• Competitive holiday allowance, with additional days earned over time.
• Weekly 'Wellness' hour and access to our 'Wellness' hub and Employee Assistance Programme.
  Contributory pension scheme.
• Exciting benefits, including discounts on shopping, cinema, holidays, and more.
• Supportive and friendly team.
• Comprehensive training, career development, and progression opportunities.
• A refer a friend scheme

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we’re most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Nicha Dyett | [e-mail] | 07778057127

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

Inner London Weighting (£4,236.47)

Eligibility

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.