National Water Hygiene Manager

City Facilities Management; East Midlands; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading facilities management provider is seeking a National Water Hygiene Manager to oversee water hygiene services for major retail clients across the UK. This role requires strong leadership to manage a dedicated team, ensure compliance with health and safety regulations, and foster client relationships. Ideal candidates will have relevant qualifications, a proven record in water hygiene management, and the ability to drive service improvement. This position involves national travel and offers competitive salary alongside a range of benefits.

Benefits

33 Days Holiday (Inc. Bank Holidays)

Private Pension

HealthShield Cashback Plan

Employee Discount Platform

Employee Value Awards

Access to Costco Membership

Mental and Physical Health Services

Electric Car Scheme

Discounted Bus Travel

Qualifications

• Experience of delivering Water Hygiene Management services within the FM industry.
• Highly organised and detail-focused.
• Proven track record in a multi-client retail environment.

Responsibilities

• Manage the Water Hygiene team to deliver high-quality services.
• Act as the primary liaison with regulatory bodies.
• Identify and deliver business development opportunities.

Skills

Leadership

Water Hygiene Management

Client Relationship Management

Safety Compliance

Technical Communication

Project Management

Education

GCSE / Standard Grade or equivalent

City & Guilds in Legionella Control

IOSH / NEBOSH certification

Tools

CAFM systems

Job description

Job Title : National Water Hygiene Manager

Location : National role - travel throughout UK required

Contract Type : Permanent

Working Hours : 45 Hours Per Week

Salary : Competitive Salary + Great Company Benefits (detailed below!)

An exciting opportunity has emerged for an experienced National Water Hygiene Manager to join our company, to work with some of our major UK retail clients.

The National Water Hygiene Manager is responsible for the effective management, control, and assurance of water hygiene and Legionella compliance across a multi-client portfolio. The role ensures statutory compliance with ACOP L8 and HSG274, protects customers, colleagues, and contractors, and safeguards organisational reputation through strong governance and operational control.

This is a key leadership role, managing the Water Hygiene team to deliver high-quality testing and hygiene services in line with agreed service levels and regulatory standards. The post holder builds and maintains trusted client relationships, acting as a professional adviser and principal point of contact.

The role also acts as the primary liaison with regulatory bodies, maintains required accreditations, monitors regulatory change, and supports training and technical development. All activities must be delivered safely, efficiently, and cost-effectively, in full compliance with company health and safety policies.

Key Responsibilities

• To ensure that all members of the Water Hygiene team always comply with all Health and Safety regulations and the company’s Health and Safety Policy.
• To attend meetings and training courses as and when necessary to ensure personal management and technical knowledge keeps pace with technical and business developments
• To oversee the development and enhancement of the water testing service making recommendations and presenting new solutions to senior management as necessary to deliver better standards of service.

Financial Responsibilities

This role is responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer. Support and advise client on strategic investment / project requirements. Managing capital plans and projects jointly with the Customer and designated Manager, ensuring they are completed to specification and within budget to optimise value and service levels

Control of costs within budget and achievement of regional profit targets.

People Responsibilities

This role is responsible for leading and managing the Water Hygiene team, providing full support across all aspects of people management, including but not limited to the following :

• Train, develop, and appraise members of the Water Hygiene team to ensure they are competent, motivated, and effective. This includes completing Training Needs Analyses and delivering appropriate training solutions.
• Regularly review training, competence, and develop capability and succession planning to ensure ongoing compliance and maintain service delivery across the area of responsibility.
• Hold specific responsibility for the recruitment, induction, and training of Water Hygiene Technicians.
• Carry out regular site audits against defined processes and standards to ensure technicians consistently meet required service and compliance expectations.
• Review individual and team performance, providing feedback and advising stakeholders on performance improvement opportunities.
• Ensure robust systems for record-keeping and monitoring, including training, competency, and operational records.

Qualifications / Experience

Experience of delivering Water Hygiene Management services within the FM industry, with a proven track record in a multi-client, contracted retail environment desirable.

Highly organised, results- and detail-focused, with the ability to interpret technical risk assessments and engineering reports to support effective problem-solving, decision-making, and risk management.

Demonstrable success in achieving compliance through effective leadership and team management, supported by strong working knowledge of ACOP L8, HSG274, and relevant water safety legislation.

Clear and confident communicator, able to engage effectively with both technical and non-technical stakeholders, verbally and in writing.

Educated to GCSE / Standard Grade level or equivalent as a minimum.

Relevant water hygiene qualifications, such as City & Guilds in Legionella Control or Water Management.

IOSH and / or NEBOSH certification (desirable).

Strong PC literacy, with experience extracting, analysing, and presenting performance data, and a good working knowledge of CAFM systems.

Experience developing and managing senior-level client relationships would be advantageous.

Excellent planning, organisational, prioritisation, and project management skills.

Accountable and resilient leader, taking responsibility for both personal performance and team outcomes.

Highly flexible and self-motivated, able to adapt to a demanding role with multiple challenges and changing priorities.

Willingness to undertake national travel, with a high degree of mobility required.

What We Offer

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include :

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan - Reclaim part of your dental / optical costs.
• OneCity – Employee Discount Platform
• Employee Value Awards up to the value of £250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club – Discounted Bus Travel