National Support Centre Manager

Victim Support Scotland; Glasgow; On-site; GBP 34,000 - 47,000; Full time

Job summary

Victim Support Scotland cherche un leader pour son National Support Centre à Glasgow. Vous serez responsable de la gestion du service, garantissant un soutien de qualité aux victimes de crimes. Les qualifications requises incluent un diplôme en management et des compétences solides en communication et leadership. Ce rôle permet de faire une réelle différence dans la vie des personnes affectées.

Benefits

39 jours de congés annuels

Assurance santé gratuite

Programme de formation et de développement

Pension généreuse

Congés améliorés pour maternité et paternité

Qualifications

• Expérience en leadership transformationnel souhaitée.
• Capacités relationnelles internes et externes avérées.
• Compétences en communication solides et pensée innovante.

Responsibilities

• Gestion et développement du National Support Centre.
• Assurer la livraison d'un service de haut niveau aux victimes.
• Planification des effectifs et soutien aux équipes.

Skills

Leadership

Communication

Collaboration

Education

Management qualification

Continuing Professional Development

Job description

Location: Granite House, 31-33 Stockwell St, G1 4RZ

Salary: £34,974 - £46,187 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is The Role

You will be reporting to Head of Service Delivery - National Programmes, you will lead the management, development and delivery of Victim Support Scotland’s National Support Centre operating 365 days a year. The National Support Centre provides a vital first point of contact for individuals affected by crime across Scotland. It is based in Glasgow and open 7 days per week 365 days per year. The service offers information, initial needs assessments, and trauma-informed support via telephone and webchat. It also manages all national referrals and is supported by a dedicated team of staff and volunteers. In this role, you will be responsible for ensuring the consistent delivery of a high-quality, trauma-sensitive service to victims and witnesses. You will oversee workforce planning for your area, ensuring that both staff and volunteers are well-supported, knowledgeable, and equipped to meet the needs of service users.

What You’ll Need to be Successful

We are looking for an experienced and transformational leader. Someone who will relish the opportunity to shape the delivery of the VSS vision and strategic priorities. An innovative thinker with strong communication skills and experience of partnership working. Evidence of Continuing Professional Development is essential. Someone who has a management qualification and has the ability to develop effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Location: Glasgow

Salary band: £40,290 - £53,184 + on call allowance. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits. This includes dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Please note - This post will be subject to a PVG check.

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past. To apply, please submit a current CV with a covering letter, detailing why you are suitable and how you meet the relevant criteria.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting [e-mail] .

Closing date: 30 June 2025

Interviews will be held: 8 July 2025 in Glasgow office