Remote Monitoring Centre Manager

Wilson James; Slough; Remote; Full time

Job summary

Wilson James is seeking a Remote Monitoring Centre Manager in Slough to oversee security operations within a high-tech environment. The role involves managing a team of operators, ensuring service level agreements are met, and handling incident management effectively. This 6-month fixed-term position offers a competitive hourly wage and various benefits, including company sick pay and a pension scheme.

Benefits

Company Sick Pay

Company Pension Scheme

Life Assurance Scheme

Access to an Online GP Service

Learning & Development Opportunities

Health and Wellbeing Support

Qualifications

• 3+ years of experience in a security or emergency operations centre.
• 3+ years in team leadership or supervisory roles.

Responsibilities

• Supervise RMC Operators and coordinate incident response.
• Manage key remote security tasks like remote badging and intercom access.
• Monitor security and building systems in line with policies.

Skills

Analytical skills

Problem-solving skills

Communication skills

Job description

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Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We have a new and exciting opportunity that has arisen for one of our newest clients, based in Slough! We are seeking a dedicated and experienced Remote Monitoring Centre (RMC) Manager to oversee security operations within a high-tech, office-based environment. Working on 12-hour shifts alongside a small team, you'll take a pivotal role in managing a Physical Security Information Management (PSIM) platform that monitors and controls alarms and events across multiple data centre environments (IBXs) at our client site.

As the RMC Manager, you'll be responsible for supervising RMC Operators, coordinating incident response, and escalating issues to on-site security personnel as needed. You'll also handle key remote security tasks such as remote badging and intercom access when local teams are unavailable. In addition, you'll ensure full shift coverage, manage planned and unplanned absences, and uphold strict service level agreements (SLAs) at all times.

What Do You Get From Us

• The Role – Fixed Term - 6 months - Full Time, Monday to Friday 60 hours per week 0700 to 1900
• Pay: £18.60 per hour
• Company Sick Pay
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – access to mental health support specialists
  
  

A typical day in the life as a Remote

• Directs or completes tasks associated with these areas of responsibilities:
• Actively manage the RMC shifts , overseeing security monitoring, incident triage, incident response, forensics, and root cause analysis.
• Monitor security & building systems to ensure all highlighted areas of concern are managed in line with the IBX policies and procedures, including escalation.
• Generate reports, provide security improvement recommendations, and communicate security-related information to both technical and non-technical stakeholders.
• Contribute to risk assessments, vulnerability scans, penetration testing, and root cause analysis.
• Develop and update Incident Response Plans (IRPs) and regularly test them.
• Manage standard operating procedures, protocols, and documentation, including assessment-based findings and propositions for further system security enhancement.
• Lead and manage a team of physical security operations analysts and security guard postings.
  
  

What are we looking for?

• 3+ years of working in a security or emergency operations centre.
• 3+ years in a team leadership or supervisor role.
• Excellent analytical and creative problem-solving skills, with attention to detail.
• Strong communication skills, both written and verbal, for effective communication with technical and non-technical stakeholders.
• Knowledge of incident and crisis management.
  
  

Apply today and secure your future with Wilson James!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.

• Apply Now
  
  

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Location

Equinix - 8 Buckingham Avenue

8 Buckingham Avenue, Trading Estate, Slough, Berkshire, UK, SL1 4AX

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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