Visitor Centre Manager

Scotsman Hospitality; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading visitor attraction as a Visitor Centre Manager, where you'll drive daily operations, enhance guest experiences, and lead a dedicated team. With a focus on customer service and engagement, this role offers the opportunity to make a significant impact in a vibrant environment while enjoying various employee benefits.

Benefits

Wagestream – Stream up to 40% pay earned

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Qualifications

• Proven experience managing in hospitality or visitor attraction.
• Strong leadership skills with ability to inspire a team.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and develop the Visitor Centre team for customer service.
• Maintain high presentation standards across the Visitor Centre.
• Manage budget and financial procedures for the Visitor Centre.

Skills

Leadership

Customer Service

Communication

Team Development

Financial Management

Job description

About The Role

As Visitor Centre Manager, you will be the driving force behind the day-to-day operations of our vibrant centre based at Wellpark. From maintaining impeccable presentation standards to ensuring visitors leave with smiles and stories, your leadership will define the guest experience. You'll manage and motivate a dedicated team, lead visitor engagement strategies, and work collaboratively on marketing campaigns and an exciting events calendar.

Key Responsibilities

• Lead, motivate and develop the Visitor Centre team to ensure outstanding customer service.
• Maintain high presentation standards across the Visitor Centre, reception, and outdoor areas.
• Oversee all aspects of visitor experience including engagement, feedback, and facilities.
• Manage group visits and events, ensuring excellent communication and coordination.
• Work with our partners on PR, digital campaigns, and creative visitor engagement initiatives.
• Take ownership of the Visitor Centre budget, P&L, cost management, and financial procedures.
• Recruit, train, and induct staff, promoting a culture of excellence and teamwork.
  
  

What We’re Looking For

• Proven experience managing in the hospitality, heritage, or visitor attraction sector.
• Strong leadership skills with the ability to inspire and empower a team.
• Passionate about delivering exceptional customer experiences.
• Excellent verbal and written communication skills.
• A proactive, hands-on approach and a genuine enthusiasm for visitor engagement.
  
  

Why Join Us?

• Be part of a respected and unique visitor attraction with a proud heritage.
• Work in a creative and collaborative environment.
• Lead a team that values excellence, innovation, and guest satisfaction.
• Opportunity to shape visitor experiences and events that make a lasting impact.
  
  

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
  
  

Ready to lead something special?

Apply today and help us make every visit extraordinary.