Visitor Centre Manager

Scotsman Hospitality; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

As Visitor Centre Manager at a prominent attraction in Glasgow, you'll drive operational excellence and enrich visitor experiences through outstanding leadership and collaboration. Your role includes managing a dedicated team, enhancing customer service, and leading innovative engagement strategies while overseeing financial performance.

Benefits

Wagestream - Stream up to 40% pay as earned

30% off food and cinema tickets across venues

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Qualifications

• Proven experience in hospitality or visitor attraction management.
• Passionate about delivering exceptional customer experiences.
• Strong leadership capability to inspire a team.

Responsibilities

• Lead and develop the Visitor Centre team for outstanding service.
• Manage group visits, events, and visitor engagement.
• Oversee budget, P&L, and financial procedures.

Skills

Leadership

Customer Service

Communication

Team Management

Event Management

Job description

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About The Role

As Visitor Centre Manager, you will be the driving force behind the day-to-day operations of our vibrant centre based at Wellpark. From maintaining impeccable presentation standards to ensuring visitors leave with smiles and stories, your leadership will define the guest experience. You'll manage and motivate a dedicated team, lead visitor engagement strategies, and work collaboratively on marketing campaigns and an exciting events calendar.

About The Role

As Visitor Centre Manager, you will be the driving force behind the day-to-day operations of our vibrant centre based at Wellpark. From maintaining impeccable presentation standards to ensuring visitors leave with smiles and stories, your leadership will define the guest experience. You'll manage and motivate a dedicated team, lead visitor engagement strategies, and work collaboratively on marketing campaigns and an exciting events calendar.

Key Responsibilities

• Lead, motivate and develop the Visitor Centre team to ensure outstanding customer service.
• Maintain high presentation standards across the Visitor Centre, reception, and outdoor areas.
• Oversee all aspects of visitor experience including engagement, feedback, and facilities.
• Manage group visits and events, ensuring excellent communication and coordination.
• Work with our partners on PR, digital campaigns, and creative visitor engagement initiatives.
• Take ownership of the Visitor Centre budget, P&L, cost management, and financial procedures.
• Recruit, train, and induct staff, promoting a culture of excellence and teamwork.
  
  

What We’re Looking For

• Proven experience managing in the hospitality, heritage, or visitor attraction sector.
• Strong leadership skills with the ability to inspire and empower a team.
• Passionate about delivering exceptional customer experiences.
• Excellent verbal and written communication skills.
• A proactive, hands-on approach and a genuine enthusiasm for visitor engagement.
  
  

Why Join Us?

• Be part of a respected and unique visitor attraction with a proud heritage.
• Work in a creative and collaborative environment.
• Lead a team that values excellence, innovation, and guest satisfaction.
• Opportunity to shape visitor experiences and events that make a lasting impact.
  
  

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
  
  

Ready to lead something special?

Apply today and help us make every visit extraordinary.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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