National Sales Manager - Care

DDC

Poole

On-site

GBP 70,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary + OTE Bonus

25 days holiday

Private Medical Cover

Employee Assistance Program

Company Pension

Birthday and long service Love2Shop V"

Health Cash Back Plan with gym member

Life Insurance/Death in Service

Employee Volunteering Day

Job summary

DDC Dolphin, based in Poole, seeks a National Sales Manager to lead the care sales team and deliver growth across the UK care sector. Office based with travel as required, 40 hours/week, Mon-Fri.

You will drive revenue, coach staff, and align cross-functional teams to improve customer experience and expand our product and service offerings. The role requires hands-on leadership, strong pipeline discipline, and ability to win new contracts while expanding existing accounts.

Qualifications

Experience leading B2B sales or account teams.
Proven ability to grow revenue and manage profitability.
Strong coaching and performance management.
Comfort with tendering and contract negotiations.

Responsibilities

Lead and develop the national care sales team to achieve revenue targets.
Drive profitable growth across care-sector products and services.
Strengthen customer relationships and ensure effective account plans.
Maintain disciplined pipeline management and CRM updates.
Collaborate with Marketing, Operations and Service to optimise delivery.

Skills

B2B sales leadership

Account management

Coaching

New business

Forecasting

CRM management

Communication

Travel nationally

UK driving licence

Job description

Office based, Poole - travel as required

Full time/Permanent - 40 hours per week - Monday to Friday

DDC Dolphin is looking for an ambitious, hands‑on National Sales Manager to lead our Care Sales Team and support the company’s ambitions growth objectives across the UK care sector.

We help care providers create safer environments through infection control equipment, moving and handling solutions, and nationwide servicing. This is an opportunity to shape our care‑sector sales approach, develop a successful team and bring our full range of products and services to more customers.

The Role

You’ll take responsibility for national care sales performance, turning commercial objectives into clear priorities, focused activity and measurable results.

You’ll coach the team and support significant opportunities. You’ll bring energy, structure and commercial discipline, ensuring every team member has the direction, support and accountability to succeed.

Working closely with Head of UK Sales, Marketing, Customer Services, Service and Operations, you’ll also help improve the processes that support selling and deliver a positive customer experience.

What You'll Do

Lead and Develop the Team

Set clear individual targets and priorities aligned with the national care sales plan.
Coach and support team members through regular 1-2-1s, performance reviews and joint customer visits.
Identify skills gaps, agree development plans and build capability in prospecting, account management and closing.
Recognise achievement, address underperformance and build a culture of teamwork and accountability.
Review territories and account allocation to ensure balanced workloads and effective market coverage.

Deliver Profitable Growth

Own delivery of care-sector revenue, profitability and growth targets.
Develop a focused sales plan covering new customer acquisition, existing account growth and customer retention.
Grow sales across DDC’s full range, including infection control, moving and handling, service agreements and associated products.
Identify opportunities within care groups, independent providers, new developments and refurbishment projects.
Support the team with tenders, proposals, negotiations and closing significant opportunities.

Strengthen Customer Relationships

Ensure priority accounts have practical development plans, regular reviews and clear next steps.
Identify equipment replacement needs, service renewals and opportunities to introduce additional solutions.
Act on customer feedback and coordinate support where relationships or contracts may be at risk.

Drive Sales Discipline and Insight

Lead regular pipeline and forecast reviews, ensuring opportunities are qualified and progressing.
Ensure consistent CRM use, with accurate customer information, opportunity values, close dates and follow‑up actions.
Use market mapping, account data and performance insight to focus the team’s activity.
Monitor results against targets and agree timely actions to address gaps.
Provide clear updates to sales leadership on performance, opportunities, risks and support required.

Work Across the Business

Partner with Marketing on targeted campaigns, lead generation and effective follow‑up.
Work with Customer Services to improve quotation turnaround, order processing and handovers.
Coordinate with Service on engineer‑generated leads, repair quotations, renewals and assets not currently under agreement.
Align customer commitments with delivery, installation and service capacity.
Ensure complaints are raised through the agreed process and recurring issues inform improvements.
Identify ways to simplify administration so the team can spend more time with customers.

What You'll Bring

A proven record of leading B2B sales or account management teams and delivering profitable growth.
Energy, commercial ambition and a practical, hands‑on leadership style.
Strong coaching skills, with the ability to build confidence, improve performance and hold people accountable.
Success in winning new customers, developing major accounts and negotiating commercial agreements.
Confidence managing pipelines, forecasts and sales performance through CRM.
Strong communication and relationship‑building skills, both with customers and across internal teams.
The ability to turn strategy and data into clear, achievable actions.
Willingness to travel nationally for customer meetings, team coaching and industry events.
Full UK driving licence
You must have the legal right to work in the UK.

Experience in the care sector, healthcare equipment, moving and handling or technical services would be a strong advantage.

An understanding of service agreements, recurring revenue and multi‑site customers would also be valuable.

What Success Looks Like

A motivated, capable team delivering against revenue and margin targets, winning new customers and developing existing accounts. Growth in assets under service agreement, strong customer retention and a healthy, accurately forecast pipeline supporting future performance.

Company benefits