National Field Service Scheduling Specialist

HR GO Recruitment; Bridgwater; Sur place; GBP 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Pension scheme

22 days annual leave

Résumé du poste

HR GO Recruitment is seeking a Scheduling Coordinator in Bridgwater to plan and manage nationwide field technician schedules, optimise routes, and ensure SLAs are met. The role involves coordinating around 2,000 site visits per month, booking works, and supporting the Customer Service & Scheduling Team.

You will work office-based, with strong IT and data-entry skills, ensuring accurate schedules and excellent customer service across the UK.

Qualifications

• Proven experience in field scheduling or operations planning.
• Background in logistics, customer service or similar environment.
• Able to work in fast-paced, multi-skilled teams.

Responsabilités

• Create and maintain accurate schedules for field technicians.
• Allocate resources based on demand and SLAs.
• Plan routes and book reactive and planned works.
• Monitor performance and adjust plans as priorities shift.
• Ensure jobs are completed within timelines and communicate with customers.

Connaissances

Scheduling

Route planning

IT skills

Customer service

Attention to detail

Formation

GCSE Maths & English

Outils

Scheduling systems

Spreadsheets

Description du poste

HR GO Recruitment is seeking a Scheduling Coordinator in Bridgwater to plan and manage nationwide field technician schedules, optimise routes, and ensure SLAs are met. The role involves coordinating around 2,000 site visits per month, booking works, and supporting the Customer Service & Scheduling Team.

You will work office-based, with strong IT and data-entry skills, ensuring accurate schedules and excellent customer service across the UK.