National Field Scheduling Specialist

Confidential; Bridgwater; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Company vehicle (work use)

Pension scheme

22 days annual leave plus 8 bank hols

Uniform, tools and digital equipment

Job summary

Confidential is seeking an organised Scheduling Coordinator in Bridgwater to plan and manage nationwide field technician schedules, optimise routes and ensure SLAs are met.

You will schedule approximately 2,000 site visits per month, coordinate with technicians, and support Customer Service with invoicing and quotes while delivering outstanding service.

The role is office-based with hours 08:30-17:00, Monday to Friday, and offers a competitive salary plus benefits.

Qualifications

• Proven field scheduling experience
• Background in operations, logistics or similar environment
• GCSEs in Maths and English at Grade C or above
• Strong IT skills including scheduling systems and spreadsheets
• Able to understand new systems quickly
• Experience in a regulated/quality-controlled environment
• Proactive, deadline-driven with limited supervision

Responsibilities

• Create and maintain accurate schedules for field service technicians
• Allocate resources effectively based on demand forecasts, SLAs and priorities
• Schedule and book reactive and planned works considering location and technician qualifications
• Monitor scheduling performance and adjust plans to changing priorities
• Ensure jobs are completed within timelines or escalate as needed
• Monitor technicians' travel and work activity and respond to issues
• Handle customer enquiries from initial contact to completion
• Identify opportunities to improve scheduling processes and resource planning
• Support invoicing and quotes within Customer Service & Scheduling Team

Skills

Scheduling

Route planning

Attention to detail

Prioritization

IT skills

Communication

Planning

Interpersonal skills

Education

GCSEs in Maths and English

Tools

Scheduling systems

Spreadsheets

Job description

Confidential is seeking an organised Scheduling Coordinator in Bridgwater to plan and manage nationwide field technician schedules, optimise routes and ensure SLAs are met.

You will schedule approximately 2,000 site visits per month, coordinate with technicians, and support Customer Service with invoicing and quotes while delivering outstanding service.

The role is office-based with hours 08:30-17:00, Monday to Friday, and offers a competitive salary plus benefits.