National Accounts Coordinator

Monnoyeur; Corby; On-site; GBP 26,000 - 36,000; Full time

Job summary

Monnoyeur UK is recruiting a National Accounts Co-Ordinator to provide a single point of contact for National Accounts across locations, ensuring continuity and KPI reporting. You will manage breakdowns, rentals, SLA adherence, and liaise with rental controllers and depots to fulfil every enquiry.

Join a team that values initiative and collaboration, supporting a culture of operational excellence and customer focus within the forklift sector.

Qualifications

• Excellent organisational skills.
• Proficient with MS Word/Excel.
• Accurate and methodical in administration.
• Good communicator at all levels.
• Customer-facing skills and proactive attitude.
• Ability to cope with pressure and pace.

Responsibilities

• Receive incoming calls from National Account customers and action as necessary.
• Enter all breakdowns on Kerridge Incident Management system immediately, then inform the relevant depot by phone.
• Act as point of contact for all National Account short-term rental requirements, liaising with Rental Controllers to ensure enquiries are fulfilled.
• Monitor STR usage and forward plan for seasonal peaks.
• Organise delivery and collection of STR machines, ensuring off-hire inspections are carried out timely.
• Produce Service Level Agreements (SLA’s) in conjunction with the General Manager – National Operations.
• Liaise with depots, dealers and 3rd party service providers to ensure responses within timescales.
• Provide updated daily status reports on ongoing jobs and KPI data for management.
• Handle queries and ensure consistent pricing on estimates; review for SLA compliance.
• Produce and manage daily VOR information with all depot locations to minimise downtime.

Skills

Organisational skills

Word/Excel proficiency

Attention to detail

Effective communication

Customer-facing skills

Proactive mindset

Work under pressure

Tools

Kerridge Incident Management

Job description

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness

Job Description Summary

We are actively recruiting a National Accounts Co-Ordinator To provide single point of contact for National Accounts ensuring continuity throughout all locations is achieved. To provide key information for KPI’s to be provided ensuring Service Level Agreements are achieved, and adhered to.

PERSON SPECIFICATION

• Excellent organisational skills
• PC literate in Word/Excel
• Accurate and methodical in administration
• Good communicator at all levels
• Good customer facing skills
• Proactive approach
• Ability to cope with pressure and pace

CORE ACTIVITIES

• Receive incoming calls from National Account customers and action as necessary
• Enter all breakdowns on Kerridge Incident Management system immediately followed by a phone call to the relevant depot to inform them of the breakdown
• Point of Contact for all National Account short-term rental requirements, liaising with Rental Controllers direct to ensure 100% of enquiries are fulfilled
• Monitor STR usage and forward plan for seasonal peaks
• Organise delivery and collection of STR machines ensuring off hire inspections are carried out within a timely manner prior to collection
• In conjunction with the General Manager – National Operations, produce all Service Level Agreements (SLA’s)
• In conjunction with the National Account Sales Managers, Supply information and work on Tender (RFI) documents as and when required ensuring they are submitted within the required timescales
• Liaise with all depots, dealers and 3rd party service providers ensuring they respond within agreed timescales
• Provide an updated daily status report on any ongoing jobs
• Point of contact for Contract Managers Log and provide key information to enable accurate and meaningful KPI’s to be produced
• Effectively deal with all queries
• Engineer contact/communication/support Review all estimates for chargeable work ensuring consistent pricing is used plus ensuring they are delivered within the agreed SLA timescales
• Produce and manage daily VOR information to monitor and minimise downtimeIn conjunction with all Depot locations, ensure all SLA’s are achieved
• Cover during absence/holidays for colleagues
• General Admin duties, Inc.: - Filing, Memos, Letters
• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture.

We offer a comprehensive range of services - from sales and leasing to training and digital transformation.

Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.