National Account Support

Liquidline; Ipswich; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 Days Annual Leave + Bank Holidays

Buy/Sell Scheme for Leave

Bonus Scheme

Enhanced Sick Pay

Enhanced Parental Leave

Pension Scheme

Life Assurance & Income Protection

Health Plan

Wellbeing Platform

Employee Assistance Programme

Lunch on Liquidline

Bi-Annual Conferences

Job summary

Liquidline in the UK is seeking a National Account Support Executive to join the internal sales team at our Head Office. You will support Business Development Managers with key accounts across mobilisation, development and general service, helping maximise account performance.

The role requires commercial B2B experience, strong communication and KPI literacy. We offer a generous benefits package and clear development pathways in a fast-growing, family-owned business.

Qualifications

• Previous experience of working in a commercial, B2B environment.
• Ability to understand and interpret KPI’s.
• Ability to understand a customers need and requirement, and use this to increase account growth.
• Clear written and verbal communication skills
• Responsive, with a strong desire to deliver exceptional customer service.
• Exceptional attention to detail, and accuracy.

Responsibilities

• Own and manage the account review process for the Business Development Manager, including scheduling, prep, and follow-up actions.
• Provide MI reporting to the BDMs and liaise with IT to create dashboards.
• Assist with creating and drafting Tender Presentations.
• Drive growth in equipment and consumables with Key Accounts.
• Support selected Key Accounts with portal enquiries, price lists, and information requests.
• Coordinate design and branding of machines for bespoke client requirements.
• Manage PO requests for annual rental or maintenance contracts.

Skills

B2B experience

KPI interpretation

Customer needs analysis

Communication

Attention to detail

Account management

Job description

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As a National Account Support Executive, you will work as a part of the internal sales team at Liquidline’s Head Office supporting the Business Development Managers with selected key accounts for a specific area. This will involve managing the customers through their lifecycle, from mobilisation, account development and general support. This is a sales role, and you will be responsible for maximising customer accounts, ensuring we are providing exceptional account management.

Responsibilities

• To own and manage the account review process for the Business Development Manager, which will include; managing the review process, flagging when the review is due in advance, supporting the sales team with information for the review, creating presentations for account reviews, and where necessary attending the review and following up on any actions captured.
• To provide the Business Development Managers with MI reporting, liaising with Liquidline’s IT department on the creation of dashboards.
• To support the Business Development Managers with creating, and drafting a Tender Presentation.
• To lead on the growth in equipment and consumable expansion with Key Accounts.
• To provide general support to the selected Key Accounts which may involve; assisting with portal enquires, creating and updating price lists and supporting with ad hoc general information requests.
• To arrange design and branding of machines for clients where there may be bespoke requirements.
• To request and manage PO requests from group clients for annual rental or maintenance contracts.

Requirements

• Previous experience of working in a commercial, B2B environment previously.
• Ability to understand and interpret KPI’s.
• Ability to understand a customers need and requirement, and use this to increase account growth.
• Clear written and verbal communication skills
• Responsive, with a strong desire to deliver exceptional customer service.
• Exceptional attention to detail, and accuracy.

We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way! We offer a generous benefits package, that includes but is not limited to:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!