Field Service Engineer

Liquidline; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 Days Leave

Bank Holidays

Bonus Scheme

Life Assurance

Income Protection

Health Plan

Wellbeing Platform

Employee Assistance

Lunch on Liquidline

Bi-Annual Conferences

Pension Scheme

Referral Program

Sick Pay

Parental Leave

Job summary

Liquidline is a fast-growing, family-owned beverage solutions provider in the UK, seeking a self-driven Field Service Engineer. You will install, service and repair coffee machines, water coolers, and boiler systems at customer sites, ensuring high-quality wow service and customer satisfaction.

Based in the field across London and wider UK, you will build strong relationships with clients, manage fault diagnosis, perform preventative maintenance, and keep accurate online records.

Qualifications

• Delivery of exceptional customer service through installation, repair and maintenance of equipment with clear customer communication at all times.
• Broad range of equipment repairs and preventative maintenance from fault finding to diagnosis ensuring good working order.
• Keep tools, equipment and company vehicles in good condition and report faults to line manager daily.
• Complete on-line job sheets and time sheets, ensure review and submission before leaving premises to validate client satisfaction.
• Provide agreed spare parts stocks via Eagle App to ensure invoicing, stock control and replenishment of vehicle stock.
• Adhere to Health and Safety procedures and bring any risks to management.

Responsibilities

• Technical skills include Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
• Proactive approach to problem solving and continuous improvement.
• Deliver excellent customer service and actively listen to customer needs.
• Communicate effectively with customers, colleagues and management.
• Understand locations and road networks to plan efficient service routes.

Skills

Bean to Cup

Billi systems

Electronics

POU coolers

Plumbing

Vending machines

Filtration

Barista/coffee quality

Installation

Project management

Customer service

Communication skills

Problem solving

Road network knowledge

Job description

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As Field Service Engineer, you will be self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues; one who thrives as a member of a well-skilled team. Based in field, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking the more complex and challenging of installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems including the training of machines with customers.

Responsibilities

• Technical skills to succeed in the role: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
• Proactive approach to problem solving.
• Excellent customer service skills, active listening in understanding the customer’s needs and delivering.
• Strong communication skills, ability to communicate effectively with both customers, colleagues and management.
• Understanding of locations and road networks

Requirements

• The delivery of exceptional customer service though the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times. The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
• Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order, with customers briefed on the issue.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily / as required
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. Then upload to Ops Office team as needed straight away
• Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
• Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.

Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays:Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme:More flexibility for your time off needs.
• Candidate Referral Program:Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay:Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme:Save for your future with ease.
• Life Assurance & Income Protection (UK Only):Peace of mind for you.
• HSF Health Plan:Access affordable healthcare.
• YuLife Wellbeing Platform:One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme:Mental health support, virtual GP services and more.
• Lunch on Liquidline & Bi-Annual Conferences:Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!