National Account Assistant

L’Occitane, Inc.; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

L’Occitane, Inc. is seeking a National Account Assistant to support the Sell In business across priority retailer partners, including omnichannel Bricks & Clicks and select web partners.

You will help manage stock, execute trade calendars, and coordinate brand activations across multiple partners. You will work with internal teams to optimise stock allocation, assist with new product launches, and support monthly performance reviews.

Qualifications

• Highly organised, detail-oriented, with good analytical skills
• Proficient in Microsoft Excel, Word and PowerPoint
• Ability to manage multiple priorities in a fast-paced environment
• Works effectively with tight deadlines
• Positive attitude
• Experience of managing internal and external stakeholders

Responsibilities

• Own the end-to-end purchase order process, ensuring accuracy and timely processing
• Build, monitor and maintain weekly and monthly sales reports, tracking account performance vs targets
• Support new product launches with assets, banners, and stock allocation for maximum impact
• Be a first point of contact for retailer marketing queries/content/NLFs/brand pages
• Support monthly reports, competitor analysis, and post‑marketing review for launches
• Conduct regular site and digital store walks to monitor visibility and promotional activity
• Organise product send-outs to retailers for content shoots and influencer activity
• Support planning and execution of retailer pop-ups, in-store activations, coordinating stock/assets
• Provide support to maximise sales targets through innovation and brand exposure

Job description

National Account Assistant

Support the Sell In business across priority retailer partners including Omni Channel Bricks & Clicks, Web Partners (excluding Amazon) and new brand elevation fit Retailers including Specialty

Multi Main Mission:

To support the National Account team in managing and growing a portfolio of retail partners by ensuring optimal stock availability, best-in-class execution of trade calendars, strong commercial activations, and seamless coordination across Omnichannel Bricks + Clicks.

Key Responsibilities:

• Own the end-to-end purchase order process, ensuring accuracy and timely processing.
• Build, monitor and maintain weekly and monthly sales reports, tracking individual account performance versus targets, and work with the National Accounts Assistant Manager to support initiatives required to meet sales objectives.
• Support new product launches across all partners, providing NLF, PDP assets, new brand banners, and ensuring healthy stock allocation for a maximum commercial impact.
• Be a first point of contact for retailer marketing queries/content/NLFs/brand pages and gift with purchase
• Support the preparation of monthly reports, competitor analysis, and post-marketing campaign performance reviews for key launches and trading periods.
• Conduct regular site and digital “store walks” to monitor visibility, content quality, and promotional activity for both our brand and competitors, sharing insights and highlighting opportunities
• Organise products send-outs to retailers for content shoots, reviews, marketing purposes and influencer activity.
• Support the planning and execution of retailer pop-ups, head office brand takeovers and in-store activations, coordinating stock, assets, VM, samples and timelines.
• Provide support to Senior National Account Manager and National Accounts Assistant Manager to maximise sales target through innovation, brand exposure, and a strong trade / promotional calendar.

Internal:

• Partner with Marketing on optimal investment and approach on Marketing within Retailers ecosystem
• Partner with Marketing & Supply Chain on accurate stock allocation of permanent, Limited Life Sets

Profile:

• Highly organised, detail-oriented, with good analytical skills
• Proficient in Microsoft Excel, Word and PowerPoint
• Ability to manage multiple priorities in a fast-paced environment
• Works effectively with tight deadlines
• Positive attitude
• Experience of managing internal and external stakeholders