National Account Administrator

Pyramid International; Leicester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Pyramid International in Leicester is seeking a National Account Administrator to support UK Account Managers in delivering excellent service to key client accounts. Based at our Whetstone offices, you will manage orders, coordinate supply chain activity and ensure smooth communication between customers and internal teams.

You will bring experience in sales administration, an understanding of procurement, and strong data handling using MS Office and CRM systems.

Qualifications

• Experience in a sales administration or coordinator role.
• Understands supply chain and procurement processes.
• Strong communication and coordination skills.
• Proficient with data, reports and multiple systems.

Responsibilities

• Process and manage customer orders end-to-end
• Support the Account Manager with day-to-day account activities
• Provide data and reporting to support account performance
• Coordinate supply chain timelines and sample requests
• Act as a key contact for customer queries and buying teams
• Prepare materials and samples for meetings and maintain account portals
• Monitor critical paths, flagging risks or delays
• Liaise with internal teams to ensure timely order placement and updates

Skills

Sales Administration

Coordination

MS Office

CRM software

Data reporting

Communication

Tools

MS Office

CRM software

Job description

Full time | Monday to Friday | 9.00am-5.30pm

Salary Bracket £26,000-£27,000 per annum.

Overview

We’re looking for an organised and proactive National Account Administrator to support our UK Account Managers in delivering excellent service to key client accounts. Based at our offices in Whetstone, Leicester, you’ll play a central role in managing orders, coordinating supply chain activity and ensuring smooth communication between customers and internal teams.

About Us:

We’re Pyramid International – the home of cool licensed merch. A leading designer, manufacturer and distributor of licensed merchandise; from posters and stationery to apparel and giftware, we work with top global licenses to bring fan-favourite products onto shelves worldwide – all from our UK HQ and international hubs. We’re a fast-paced, creative business where ideas and collaboration thrive. If you’re passionate about pop culture and want to be part of a team that brings it to life through great products, you’ll fit right in.

National Account Administrator - Key Responsibilities

• Process and manage customer orders end-to‑end
• Support the Account Manager with day‑to‑day account activities
• Provide data and reporting to support account performance
• Coordinate supply chain timelines and sample requests
• Act as a key contact for customer queries and buying teams
• Prepare materials and samples for meetings and maintain account portals
• Monitor critical paths, flagging risks or delays
• Liaise with internal teams to ensure timely order placement and updates

About You

• Previous experience in a similar sales administration / coordinator role
• Understanding of supply chain and procurement processes
• Strong communication and coordination skills
• Confident working with data, reports and multiple systems (MS Office, CRM software)
• Excellent organisational skills with strong attention to detail
• Proactive and collaborative team player
• Enthusiastic with a positive can‑do attitude
• Professional, approachable and customer focused