Repairs Scheduler

Loreburn Housing Association; Dumfries; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and rewards

Matched pension contributions up to 8%

Life cover of 3 x salary

8 weeks paid holiday (pro-rata)

Wellbeing Time and flexible working

Private health benefits

Employee discounts and hub working

Job summary

Loreburn Housing Association is seeking a Home Based Repairs Scheduler to join our In-House Repairs Team. You’ll be the first point of contact for tenants, scheduling works, tracking progress, and ensuring cost-effective maintenance across our homes in Dumfries & Galloway, with regular regional travel.

The role is remote with some travel, 35 hours per week, 12-month fixed term. Strong customer service, organisational, and ICT skills are essential, and a driving licence is required.

Qualifications

• Strong commitment to excellent service delivery.
• Highly organised approach with good time management.
• ICT proficient, particularly across Microsoft packages.

Responsibilities

• Respond to enquiries from tenants and book repairs.
• Plan and schedule works; prepare trades for visits.
• Take ownership of issues and provide first-point solutions.
• Update HomeMaster and Oneserve with jobs and communications.

Skills

Customer service

Organisational skills

Time management

Scheduling

Problem solving

Communication

Driving licence

Microsoft Office

Tools

Microsoft Office

Job description

Location: Dumfries & Galloway (primarily home based with some regional travel
Salary range: £26,491 – £29,815 FTE + competitive benefits package
Hours: 35 hours each week (1.0 FTE) worked Monday to Friday between 8am and 4pm or 9am and 5pm. 12 months Fixed Term position.

About Us

Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.

As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.

The Role

Working remotely, you’ll be at the forefront of our In-House Repairs Team with a key role to play in delivering a friendly, helpful and professional service to our customers and colleagues.

Your role will involve scheduling works and ensuring that our homes are safely and cost-effectively maintained and repaired.

You’ll be a first point of contact for customers wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters.

While the role is home based, there will be regular travel to Dumfries and occasionally other locations in the region.

What We’re Looking For

What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach.

The ideal candidate will:

• Responding to all enquiries across a range of channels. You’ll be a first point of contact for tenants wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters.
• Planning and scheduling works, making convenient appointments, and ensuring we have accurate information to prepare trades operatives for each visit.
• Taking ownership of issues, resolving customer queries, and focussing on providing solutions at first point of contact.
• Working closely with your team to provide generic administrative support as necessary to promote our ‘one team’ approach.
• Updating our HomeMaster and Oneserve management systems with jobs required, communications and all other activities to ensure the service is managed effectively.
• Possess strong customer service skills
• Be highly organised with excellent time management skills and the ability to plan tasks and projects.
• Be ICT proficient, particularly across Microsoft packages.
• Be confident to take ownership of issues and proactively seek solutions.

We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more.

As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.

Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.

Working With Us:

Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.

• Competitive pay and rewards
• Matched pension contributions up to 8% and life cover of 3 x salary
• Salary sacrifice options for pension contributions
• 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
• Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance
• Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
• Employee discounts including Blue Light card, cashback and high street retail and gym discounts
• Family friendly policies
• Flexible working and a Hub, Home and Roam working model
• Support for continuous professional development and protected learning time
• Strong values-based culture offering autonomy and empowerment
• Paid volunteering days
• Long service rewards
• Professional membership of a relevant institute can be paid by Loreburn membership is directly relevant to our work

We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.