Music Tech Support Engineer — 12-Month Placement

The-Focusrite-Group

High Wycombe

On-site

GBP 24,000 - 29,000

Full time

8 days ago

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Job summary

The Focusrite Group in High Wycombe is offering a 12-month Technical Support Engineer Placement. You will join a global cross-functional team, assisting pre and post sales enquiries by phone, email, and live chat, aiming to reduce incoming queries.

The role requires knowledge of audio interfaces, MIDI control, DAWs, and experience with Mac and Windows. You will recreate end-user setups, submit bug reports, and coordinate repairs, with a salary of £26,250 per year and a London premium only for

Qualifications

Strong team player with collaborative mindset.
Knowledge of audio interfaces and MIDI control.
Experience with Mac OS and Windows.
Familiarity with DAWs: Pro Tools, Logic Pro, Cubase.
Polite, patient phone manner.
Experience dealing with customers.

Responsibilities

Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines.
Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
Coordinate warranty and non-warranty repair bookings for dealers and customers.
Represent the Technical Support team and our customer base during the development phase of exciting new products.