Technical Support Engineer Placement

Focusrite; High Wycombe; On-site; GBP 24,000 - 29,000; Full time

Job summary

Focusrite in High Wycombe is seeking a Technical Support Engineer on a 12-month placement. You will be part of a global cross-functional team answering pre and post sales inquiries by phone, email and live chat.

The role involves recreating end-user setups, submitting bug reports, coordinating repairs, and representing the support team during product development. You will work on Focusrite and Novation product lines.

Qualifications

• Team player and able to work in a global cross-functional team.
• Knowledge of audio interfaces, MIDI control, and home/studio setups.
• Experience with Mac OS and Windows operating systems.
• DAW knowledge including Pro Tools, Logic, or Cubase.
• Polite, patient, helpful phone manner.
• Experience dealing with customers.

Responsibilities

• Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to Focusrite and Novation products
• Recreate end-user setups to replicate issues and submit bug reports
• Coordinate warranty and non-warranty repair bookings for dealers and customers
• Represent the Technical Support team during the development phase of new products

Skills

Teamwork

Audio interfaces

MIDI control

Mac & Windows

DAW knowledge

Customer service

Phone manner

Tools

Pro Tools

Logic Pro

Cubase

Job description

The role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.

Based:

High Wycombe

Type:

Full-time, 12-month placement

Salary:

£26250 pa

Core responsibilities:

• Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team
• Coordinate warranty and non-warranty repair bookings for dealers and customers
• Represent the Technical Support team and our customer base during the development phase of exciting new products

Abilities, skills and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers

About The Focusrite Group

Doing a 12-month placement at the Focusrite Group is like becoming one of the family. A rapidly growing, global family. We're focused on providing opportunities for everyone and anyone to enjoy creating music.

Our placements are very popular, and that's mainly because you can really get stuck in during your year with us. We want you to help develop our products, market our brands, speak to our customers and make us better. A lot of our previous placement candidates are now full-time employees.

All placements last for 12-months. We pay you £26250 per year (£28900 for London-based roles), and you get to share some of the same benefits as our permanent employees.

Our brands, Focusrite, Focusrite Pro, Novation, Ampify, ADAM Audio, Martin Audio, Optimal Audio, Linea Research, Sequential, Oberheim, Sonnox, OutBoard and TiMax come together around a common mission to remove barriers to creativity.

We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.

Timetable for applications

Deadline to apply: 27th November 2026

Interviews: December 2026 - February 2027

Offers made by: 26th February 2027

As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.