Museum Shop Assistant – Part-Time, Customer Service

University of Oxford; Oxford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Excellent pension

38 days annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Travel discounts

Job summary

Oxford University Museum of Natural History is hiring a part-time Shop Assistant to join the friendly retail team. The role, 14.6 hours per week, mainly Thursdays and Saturdays, involves delivering excellent customer service, maintaining appealing displays, replenishing stock, and supporting day-to-day shop operations.

You will follow cash-handling procedures, assist with pricing and coding, and complete end-of-day reconciliations, contributing to annual stock-takes.

Qualifications

• Excellent customer service skills.
• Good general level of education or equivalent experience.
• Experience in retail and maintaining profitable trading.
• Cash-handling experience.
• Familiarity with computerised accounts.
• Strong organisational and time-management skills.
• Confident, flexible team player who can also work independently.
• Experience in a museum or gallery and Excel skills would be advantageous.
• Second language would be advantageous.

Responsibilities

• Provide friendly, professional customer service.
• Help maintain creative and attractive displays.
• Replenish stock and support day-to-day shop operation.
• Follow cash-handling and till procedures.
• Assist with stock pricing and coding.
• Complete end-of-day cash reconciliation.
• Contribute to annual stock-takes.
• Bank holiday and school holidays shifts may be required.

Skills

Customer service

Cash handling

Stock replenishment

Stock control

Time management

Teamwork

Independent work

Flexibility

Second language

Education

Good general education or equivalent experience

Tools

Excel

Job description

Oxford University Museum of Natural History is hiring a part-time Shop Assistant to join the friendly retail team. The role, 14.6 hours per week, mainly Thursdays and Saturdays, involves delivering excellent customer service, maintaining appealing displays, replenishing stock, and supporting day-to-day shop operations.

You will follow cash-handling procedures, assist with pricing and coding, and complete end-of-day reconciliations, contributing to annual stock-takes.